Corporate Billing Analyst

As a remote-based Corporate Billing Analyst at Pitney Bowes, you will support high-value Presort Clients to ensure that billing and collections activities are executed with the highest level of accuracy and promptly. In this role, you will be responsible for maintaining client satisfaction by addressing Client needs through internal and external process partners to resolve transactions as assigned. You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process. 

The wage range for this position is $25.00 - $27.00 / hour, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.

You are: 

A forward-thinking individual with a positive and professional client-first attitude, who enjoys resolving complex issues and is eager to take on new challenges daily. You are passionate about resolving client concerns that directly result in the resolution of delinquent balances. You are a professional who strives for innovation in a group setting, serving as a team player who is willing to offer solutions and provide assistance to others. 

You will:  

• Work in a remote setting with the appropriate accommodation for being in a client-facing environment 

• Work a scheduled Monday-Friday day shift of 8:00 am - 5:00 pm ET / 7:00 am - 4:00pm CT (Over-time to be expected) 

• Communicate with and maintain a good working relationship across business units at Pitney Bowes 

• Organize and maintain your day to ensure proper time parameters are met for all items and tasks 

• Help build new processes and implement changes across the network 

• Work to ease existing processes to become efficient and reduce errors 

• Provide analysis of data to identify client performance and to identify any billing concerns 

• Assist with acquisitions and set-up of new clients through the onboarding process 

• Provide vacation coverage for the Corporate Billing Analysist and Client Billing Representatives 

• Read contracts and implement any pricing changes appropriately

• Assist in reviewing Rate Case to ensure the clients rates are adjusted correctly based on communication 

• Support National/Major Accounts with national account discounts, coordinating adjustments, and setup or billing concerns 

• Correct billing errors within multiple lines of business while maintaining client account integrity in all applicable systems 

• Support All Departments with any questions regarding account set-up and billing 

• Train and mentor new Client Billing Representatives on the billing system and processes 

• Additional duties as required 

Your Background: 

As a Corporate Billing Analyst, you have: 

• Strong computer skills, with advanced knowledge of Excel and Access

• Experience working with a company similar to Pitney Bowes

• Strong analytical and organizational skills and the ability to pay close attention to detail 

• The desire to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadlines 

• The ability to lift up to 50 pounds, walk stand or sit for extended periods of time with or without accommodation 

• The ability to work overtime which may include weekends, holidays and or a different shift with little or no advance notice 

• The ability to understand and follow safety and other operational directions communicated in English, irrespective of their native language 

Preferred: 

Experience maintaining a computer-based record and billing system 

Our Team: 

Pitney Bowes Presort Services performs mail sorting; performing some of the work that would typically be performed by the USPS®.  For completing this work, Presort Services receives discounted postage rates.  By performing this sorting work on behalf of our clients, we are able to share a portion of that discount with them.  Our national network of operating centers processes over 17 billion pieces of mail annually.  We provide mailers with end-to-end solutions from pick-up at their location into delivery into the postal system network, providing optimal postage savings. 

Pitney Bowes maintains a drug-free workplace.