We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together!
About the right team member
The Corporate Billing Analyst will play a crucial part in providing experienced hands-on billing expertise by managing customer accounts, specifically focusing on correspondence with our Corporate customers to ensure timely and accurate payment of invoices. The successful candidate will have experience in payment processing, collections, and billing account reconciliations with analytical skills to contribute to a dynamic, first class, highly scalable and efficient billing team for a hyper-growth, high-tech company.
About the role
- Monitor and manage the accounts of our Corporate customers to ensure timely payment of invoices
- Maintain accurate and up-to-date records of customer transactions and interactions.
- Engage in regular communication with key customers regarding their outstanding invoices and payment status
- Resolve billing inquiries and discrepancies promptly and professionally
- Provide excellent customer service to address any concerns related to billing and payments
- Collaborate with internal teams to ensure accurate and timely invoicing
- Verify the completeness and accuracy of invoices before dispatching to customers
- Monitor and track payments, identifying and addressing any delays or issues
- Work closely with customers to establish and maintain open lines of communication for payment reminders and follow-ups
- Generate reports on accounts receivable and outstanding invoices for management review.
- Analyze payment patterns and trends to identify opportunities for process improvements
- Collaborate with cross-functional teams, including sales and customer service, to address customer inquiries and facilitate the resolution of payment issues
Skills & experience
Qualifications:
- At least 2 years’ experience working in a customer service and/or Billing role
- Proficient in NetSuite, Stripe or equivalent billing system
- Strong analytical skills, precision, and attention to detail
- Must work collaboratively and possess a strong work ethic
- Strong written and oral communication skills
- Advanced experience with Microsoft Office (Excel, Outlook, Word, and PowerPoint)
- Basic understanding of accounting principles and financial processes
- Able to work independently in a fast-paced, high-volume environment
Why Join Us:
- Opportunity for career growth and development in a dynamic and collaborative work environment
- Competitive compensation and benefits package
- Contribute to the success of a growing company by playing a vital role in managing customer relationships and financial transactions
- If you are a highly motivated individual with a passion for finance and customer service, we invite you to apply for this exciting opportunity. Join our team and be an integral part of our mission to ensure financial stability and customer satisfaction
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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What We Do
Mindbody believes all people, everywhere deserve to realize their most well self. Everything we do—every product, every support call, every line of code—is focused on bringing those moments of connection and renewal to life. We connect Mindbody wellness professionals around the world, with millions of people seeking transformative experiences.
The meaning of ‘wellness’ has evolved significantly over the last century. Wellness is now a holistic concept, encompassing all aspects of a person’s wellbeing. In championing inclusion, diversity and access throughout everything we do, we’re able to produce innovative and intuitive solutions for wellness seekers and providers, regardless of where they are on their wellness journey.
Mindbody is based in San Luis Obispo, CA, with satellite offices in India, Australia, and the United Kingdom. Team members also work remotely across the globe. For more information, visit our company site at company.mindbodyonline.com or our career site at company.mindbodyonline.com/careers.
Mission: We help people lead healthier, happier lives by connecting the world to wellness.
