At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.
We are seeking a dynamic and results-driven Corporate Account Manager in EMEA to join ClassPass. In this role, you’ll be the primary contact for corporate clients, fostering long-term relationships through regular communication. Acting as a trusted advisor, you’ll drive client engagement, promote higher employee adoption of ClassPass, and identify upselling opportunities. Your focus will be on client retention and expanding partnerships, ensuring our solutions meet evolving needs while contributing to overall client satisfaction and company growth.
Key Responsibilities:- Build and maintain strong relationships with corporate clients, understanding their needs and goals to ensure long-term partnerships.
- Regularly engage with clients, prioritising key accounts through quarterly check-ins to reinforce value and identify upselling opportunities.
- Leverage negotiation and persuasion skills to recommend additional services or features that align with client objectives, driving growth within accounts.
- Analyse engagement metrics to uncover trends, proactively addressing gaps with tailored solutions to boost retention, enrollment and client satisfaction.
- Deliver compelling presentations and organise promotional activities to increase employee participation and highlight ClassPass benefits.
- Provide exceptional customer support, resolving issues efficiently and ensuring a seamless client experience.
- Collaborate cross-functionally with our EMEA Launch Specialist for smooth client onboarding and contribute to global account management projects as needed.
Skills & Experience
- 2+ Years experience in account management or a sales related role
- Knowledge of the fitness and employee benefits industry (a plus)
- Strong communicator with excellent relationship-building skills.
- Detail-oriented problem solver with the ability to manage multiple projects at once.
- Proven ability to analyse data and apply insights to improve client outcomes.
- Good experience with CRM systems like (Salesforce)
- Demonstrate success in partnerships management with a track record of delivering high performance.
- Right to work in the United Kingdom
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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Skills Required
- 2+ years experience in account management or a sales related role
- Knowledge of the fitness and employee benefits industry
- Strong communicator with excellent relationship-building skills
- Detail-oriented problem solver with ability to manage multiple projects
- Proven ability to analyse data and apply insights to improve client outcomes
- Good experience with CRM systems like Salesforce
- Demonstrated success in partnerships management with track record of high performance
- Right to work in the United Kingdom
ClassPass Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ClassPass and has not been reviewed or approved by ClassPass.
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Fair & Transparent Compensation — Compensation in certain product and engineering roles is described as market-competitive. Pay in these areas is framed more favorably than in quota-carrying functions.
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Wellbeing & Lifestyle Benefits — Offerings include wellness perks such as fitness stipends and access to wellness programs that add value beyond base pay. Remote-friendly policies and stipends also support everyday well-being.
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Leave & Time Off Breadth — Benefits include paid holidays and sick time, with additional indications of generous PTO and parental leave. These provisions broaden the non-cash value of employment.
ClassPass Insights
What We Do
Discover the best workouts around. Search gyms and studios near you, book a spot and get moving. Join our quickly-growing team and you’ll have an incredible opportunity to build a career with a high-growth startup while empowering others to reach their fitness goals. Companies can also give their employees access to our global network of fitness studios and gyms with one membership, while increasing engagement, retention and saving on healthcare costs.
