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The Corporate Account Coordinator (CAC) maintains and strengthens relationships with internal/external customers by understanding and responding to their service needs in a timely and effective manner utilizing appropriate resources, as needed.
Flexible Work Policy: The work for the Corporate Account Coordinator position is completely 100% remote anywhere in the United States except Hawaii or United States Territories. This position may have the potential to travel up to 20% dependent on business needs.
RESPONSIBILITIES:
- Assists with high level reporting for assigned customers utilizing our Data Warehouse (Discoverer), Oracle based Business Analytics, Prime, Prism, Merlin, MLM, Access and Excel systems and programs
- Assists customers with trouble shooting issues identified with reporting, promotions and LTOs, Inventory Management, submission of DCTs, Code Red reporting and other similar processes that US Foods (USF) delivers as a service
- Acts upon and executes on directives provided by the Corporate Account Executive (CAE) which may include communicating with USF divisions, various USF cross functional area departments and Customer Corporate office
- Communicates with customers, USF divisions and cross functional area departments to help facilitate the handling of any concerns or issues that arise
- Generates high-level customer business reviews utilizing various reporting and presentation tools, i.e. Merlin, PowerPoint, Excel.
- Works closely with Corporate Account Executive (CAE) and Director in the preparation of RFP (Request for proposal) responses, market basket research, analysis and final format and negotiation of contract process
- Plays a key role in efforts around on-boarding and exiting customer business
- Receives and maintains record vendor contracts, internal and from customers, and forwards to the corporate Shared Business Services (SBS) department
- Works with divisions and corporate to ensure correct pricing to the customer; coordinates any audits between divisions and SBS department
- Serves as a subject matter expert in communication of pricing contracts across the enterprise including SBS team, Replenishment Service Center (RSC) pricing team and divisions via Air Traffic Control (ATC) communications
- Coordinates across functions with relevant stakeholders on customer recall efforts
- Serves as a key point of contact for assigned customers and internal partners in a variety of areas including; special orders, route changes, vendor set-up, fuel surcharges, inventory etc.
- Collaborates with internal stakeholders to ensure disaster plans are aligned and socialized on a regular schedule
RELATIONSHIPS
Internal: S&S Directors, VPs of National Sales, NS field resources and other functional areas including but not limited to Merchandising, Pricing and Category management and many servicing divisions.
External: Collaborates closely with outside vendors and customers / their associated agencies.
QUALIFICATIONS
Education/Training: Bachelor’s Degree or equivalent experience required. Minimum 3 years relevant work experience required.
Related Experience: Previous experience / success working in customer-facing roles required. Prior experience in Foodservice, distribution or other relevant area strongly desired.
Knowledge/Skills/Abilities:
Required:
- Proficient in Word, Excel, Outlook, and PowerPoint
- Ability to multi-task and be a self-starter
- Excellent written and verbal communication skills
- Travels up to 10% of the time overnight
Preferred:
- Experience with Microsoft Access
- Prior experience utilizing SOUS system and other proprietary CRM/sales/ordering systems preferred
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $55,000 - $90,000.
This role will also receive annual incentive plan bonus.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
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What We Do
US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 associates and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, IL, and generates more than $28 billion in annual revenue. Visit usfoods.com to learn more. ------------ Rules of Engagement Statement: We are proud to support community engagement on the US Foods LinkedIn page, and we're excited to see your comments, photos and videos. Please note that the views expressed by the community do not necessarily reflect those of US Foods. Before posting, please take a moment to read our rules for community content. We reserve the right to remove content that violates these rules. 1. Don't break the law. Content that appears to break the law or that advocates for breaking the law also is not permitted. 2. Be polite and courteous to everyone, even those you disagree with. This also means you may not post anything that is threatening, harassing, abusive, bullying, discriminatory, profane, sexually explicit, obscene, violent, gruesome, or similarly objectionable. 3. Stay on topic for this community and dialogue. Off-topic content may include but is not limited to irrelevant or out of context material, spam, promotional content, and links to third-party sites. 4. Follow LinkedIn's Terms and Conditions. 5. All posts must be by a real person and from a real profile. Content from fake or anonymous profiles is not permitted. 6. Our employees must also follow all of our applicable policies and guidelines, including but not limited to our Code of Conduct and Electronic Social Networking Policy
