The Role
Manage project rollouts, new initiative implementations, client onboarding, training solutions, and process improvements. Coordinate subject matter experts and corporate, division, and store teams; communicate timelines and progress; identify risks; facilitate working sessions; and evaluate training effectiveness. Travel to divisions and stores to oversee implementation and follow-up. Ensure programs meet quality, policy, and measurable business standards.
Summary Generated by Built In
Responsible to manage key projects, rollout new initiatives, and onboard new clients for existing programs. Work in collaboration with subject matter experts to develop implementation strategy, execute the plan, and monitor program/initiative implementation. Create effective learning solutions for associates designed to meet business needs and produce measurable results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Responsibilities- Manage the rollout of new initiatives, serving as a liaison between subject matter experts, relevant corporate teams, and division/store teams for training events
- Manage projects in partnership with subject matter experts and departmental leaders
- Communicate assigned tasks and timelines and deliver consistent project updates to various contributors and stakeholders about strategy, adjustments, and progress
- Identify risks/barriers to project implementation, necessary deliverables, and appropriate timelines
- Assist in identifying opportunities to improve execution by analyzing reports/systems
- Guide the facilitation of working sessions to identify areas of opportunity and develop current and future state processes for team initiatives
- Collaborate with content subject matter experts and training team to design and develop interactive learning solutions for division and store associates that drive measurable business results
- Oversee the onboarding of new clients into existing programs
- Ensure solutions are instructionally sound and adhere to quality standards, policies, and procedures
- Design and perform evaluation methods to measure results of training
- Travel to divisions and stores to oversee the implementation and follow up of new and enhanced processes/programs
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
QualificationsMinimum
- Bachelor's Degree
- Any instructional design or training experience
- Any experience in project management or process improvement role
- Proficient in Microsoft Office
- Demonstrated ability to manage multiple priorities
- Ability to maintain communication throughout the division and enterprise
- Ability to work both independently and as part of a team
- Ability to respond to changing business priorities
- Self-directed, ability to execute projects with minimal supervision
- Excellent project management skills with the ability to effectively meet deadlines
- Excellent oral/written communication skills
Desired
- 2+ years of healthcare-related experience
- Any experience in a client management role
- Any data/business/process analyst experience
- Certified Pharmacy Technician or other relevant healthcare certification
- Certification in process improvement or project management
- Lean Six Sigma Certification
- Manage projects in partnership with subject matter experts and departmental leaders
- Communicate assigned tasks and timelines and deliver consistent project updates to various contributors and stakeholders about strategy, adjustments, and progress
- Identify risks/barriers to project implementation, necessary deliverables, and appropriate timelines
- Assist in identifying opportunities to improve execution by analyzing reports/systems
- Guide the facilitation of working sessions to identify areas of opportunity and develop current and future state processes for team initiatives
- Collaborate with content subject matter experts and training team to design and develop interactive learning solutions for division and store associates that drive measurable business results
- Oversee the onboarding of new clients into existing programs
- Ensure solutions are instructionally sound and adhere to quality standards, policies, and procedures
- Design and perform evaluation methods to measure results of training
- Travel to divisions and stores to oversee the implementation and follow up of new and enhanced processes/programs
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
QualificationsMinimum
- Bachelor's Degree
- Any instructional design or training experience
- Any experience in project management or process improvement role
- Proficient in Microsoft Office
- Demonstrated ability to manage multiple priorities
- Ability to maintain communication throughout the division and enterprise
- Ability to work both independently and as part of a team
- Ability to respond to changing business priorities
- Self-directed, ability to execute projects with minimal supervision
- Excellent project management skills with the ability to effectively meet deadlines
- Excellent oral/written communication skills
Desired
- 2+ years of healthcare-related experience
- Any experience in a client management role
- Any data/business/process analyst experience
- Certified Pharmacy Technician or other relevant healthcare certification
- Certification in process improvement or project management
- Lean Six Sigma Certification
Skills Required
- Bachelor's degree
- Instructional design or training experience
- Project management or process improvement experience
- Proficiency in Microsoft Office
- Ability to manage multiple priorities
- Ability to maintain communication throughout the division and enterprise
- Ability to work independently and as part of a team
- Ability to respond to changing business priorities
- Self-directed and able to execute projects with minimal supervision
- Excellent project management skills and ability to meet deadlines
- Excellent oral and written communication skills
- 2+ years of healthcare-related experience
- Client management experience
- Data, business, or process analyst experience
- Certified Pharmacy Technician or other relevant healthcare certification
- Process improvement or project management certification
- Lean Six Sigma certification
Kroger Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kroger and has not been reviewed or approved by Kroger.
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Healthcare Strength — Healthcare coverage in many union divisions has been protected or improved in recent contracts, with some regions avoiding proposed cuts and others expanding spousal coverage and strengthening short‑term disability. Mental‑health resources and 24/7 access are also emphasized, supported by third‑party recognition in recent years.
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Retirement Support — Retirement options include a company 401(k) with a match and, in many union roles, access to pension or variable annuity plans that have been stabilized through recent agreements. Match levels and pension participation vary by division and role, so specifics require local confirmation.
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Wellbeing & Lifestyle Benefits — Education assistance through “Feed Your Future” offers substantial tuition support for both part‑ and full‑time associates, alongside free financial coaching. Perks such as associate discounts and periodic Boost membership offers add incremental value to total rewards.
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The Company
What We Do
At Kroger, we believe no matter who you are or how you like to shop, everyone deserves affordable, easy-to-enjoy, fresh food. This idea is embodied in our simple tagline—Fresh for Everyone™. Kroger ranks as one of the world’s largest retailers. We are nearly half a million associates across 2,800 stores in 35 states operating two dozen grocery retail brands and 34 manufacturing and 44 distribution locations, all dedicated to living our Purpose: to Feed the Human Spirit™. Together, we serve more than 11 million customers daily in our stores and online through convenient e-commerce options like pickup, ship and delivery, serving America through food inspiration and uplift. Customers love Our Brands, including the popular Kroger®, Private Selection® and Simple Truth® brands. Our own manufacturing plants produce many of Our Brands products, including breads, dairy products, meat and thousands of grocery items. We also believe in and are committed to doing our part to create #ZeroHungerZeroWaste communities by 2025.
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