The Role
Manage aircraft core return activity for internal and third-party customers, including open-core reporting, vendor and customer follow-up, return documentation, RMAs, warranty requests, late-fee billing, and transaction closeout in AvSight, Salesforce, and vendor portals. Analyze return trends, provide management updates, improve processes, and support repair coordination activities. The role requires aviation industry experience, business aviation knowledge, Excel proficiency, and approximately 10–15 travel days annually.
Summary Generated by Built In
About JSSI
Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.
Position Summary:
JSSI Parts & Leasing (JPL) maintains an inventory of 75,000 stock lines in support of JSSI's Hourly Cost Maintenance Programs, Supply Chain Solution customers, and third-party clients. The Cores Administrator is responsible for managing all core return activity for both internal and third-party customers. This position is based at our Erlanger, KY warehouse.
Key Responsibilities:
- Generate and analyze open-core reports using AvSight and Salesforce.
- Track vendor core returns through vendor web portals, following up to avoid vendor late fees.
- Prepare core return documentation
- Follow up with internal and external customers to ensure timely returns or cores and RMA (Returned Material Authorization) units.
- Partner with the Sales and Accounting teams to bill late or non-returned cores.
- Maintain accurate, up-to-date notes and status records within relevant systems.
- Ensure all transactions are properly closed out in AvSight and Salesforce and in the vendor portals.
- Provide regular status updates to management on core activity
- Identify and implement process improvements to strengthen core return operations.
- Bill out late fees and unreturned core fees to customers.
- Perform root cause analysis and trend analysis on late core returns.
- Manage follow-up on warranty requests and RMAs.
- Serve as backup to the Repair Coordinator, including:
- Creating repair orders for stock items
- Following up on open repairs
- Reviewing vendor quotes
- Travel domestically as needed (approximately 10–15 days annually)
- Perform other duties as assigned
Required Qualifications
- Minimum of 2 years of experience in the aviation industry
- Strong organizational and time-management skills
- Proficiency in Microsoft Excel
- Excellent customer communication skills
- Bachelor's degree in Aviation, Engineering, or a related field
- Familiarity with AvSight
- Experience within business aviation
- Working knowledge of airframe and powerplant systems
At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.
For this role, the annual base pay generally ranges from $65,000 to $75,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.
Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website.
JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.
Skills Required
- Minimum of 2 years of experience in the aviation industry
- Strong organizational and time-management skills
- Proficiency in Microsoft Excel
- Excellent customer communication skills
- Bachelor's degree in Aviation, Engineering, or a related field
- Familiarity with AvSight
- Experience within business aviation
- Working knowledge of airframe and powerplant systems
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The Company
What We Do
For more than 30 years, Jet Support Services, Inc. (JSSI), has been the leading independent provider of maintenance support and financial services to the business aviation industry. JSSI is responsible for maintaining in excess of 2,000 business jets, regional jets and helicopters across the globe and serves customers through an infrastructure of certified technical advisors. JSSI leverages this technical knowledge, experience, buying power and data to provide support at every stage of the aircraft life cycle; from aircraft acquisition to aircraft teardown and part out. GTCR, a leading private equity firm, is a majority investor in JSSI.
