CORE Support Specialist I

Location: Hybrid – must reside within 1 hour of a Switch data center (Austin, TX; Houston, TX; Atlanta, GA; Reno, NV; Grand Rapids, MI; Las Vegas, NV)

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

This role provides front-line operational support for services delivered through Switch’s Combined Ordering Retail Ecosystem (CORE). You act as the primary point of contact for customer incidents and service requests, coordinating with carriers and internal teams to restore service. The role follows defined procedures, supports 24/7 operations, and focuses on accurate execution and customer communication.

• Serve as the primary point of contact for CORE-related service requests and incident investigations.

• Engage service providers and internal teams to troubleshoot and resolve customer-impacting issues.

• Assess and communicate operational impact to customers during incidents.

• Create, update, and manage service request and incident tickets.

• Coordinate and participate in service activation calls with customers and carriers.

• Follow established escalation and notification procedures using sound judgment.

• Provide timely, accurate customer-facing updates throughout incident resolution.

• Document incidents clearly, including actions taken, timelines, and outcomes.

• Contribute feedback to improve CORE support tools, processes, and procedures.

• Reliable execution of tasks in a time-sensitive support environment.

• Clear, professional communication with customers, carriers, and internal teams.

• Ability to manage multiple incidents and priorities simultaneously.

• Calm, solution-focused approach during service-impacting events.

• Willingness to work scheduled shifts, including nights, weekends, and rotations.

• 2 or more years of experience in telecommunications, IT support, or a related technical role, or equivalent education and training.

• Foundational understanding of network concepts, topologies, and the OSI model.

• Experience troubleshooting network connectivity and following critical-path resolution steps.

• Familiarity with data center infrastructure and cabling standards.

• Experience using ticketing systems and monitoring tools.

• Comfort using terminal access tools such as SSH, PuTTY, or similar.

• Working knowledge of Microsoft Office applications.

• Network+ , CCENT, A+, or Security+ certifications are preferred, not required.

• A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.

• Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.

• Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

• Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.

• Generous Benefits Package - Switch provides medical plan options of comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and operational excellence, we want to hear from you.

Apply Now and Let’s Build the Future Together.