Core Solutions Engineer (SF/NYC)

About Persona

Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.

We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Instacart relies on Persona to verify shoppers who onboard onto their platform before delivering groceries to your doorstep. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.

We believe that making the internet safer and more human requires a team that reflects the diverse, global nature of the people we aim to serve. We’re growing rapidly and looking for exceptional people to join us.

About the Role

As a Core Solutions Engineer, you will be the primary technical point of contact on a portfolio of accounts, partnering with the Customer Success Managers to support our customers and ensure they maximize the value of our solution at each stage of the customer journey. You’ll build trusted, lasting relationships with a wide range of stakeholders within each customer’s organization. You'll serve as their technical advisor, helping craft solutions to their business needs by leveraging our platform’s capabilities and industry best practices.

Beyond day-to-day support, you'll work closely with product and engineering, serving as the bridge between the technical and customer-facing teams. You will partner with the Customer Success team to develop resources and processes to scale customer support, improve customer education, and create automation to drive repeatable and predictable revenue.

This role will be a key contributor on a fast-growing team, working across engineering, product, sales and marketing to ensure customers are successful at each stage of their lifecycle. Come help us build a world-class Solutions Engineering team!

What you'll do at Persona

• Be the customer’s technical point of contact throughout their life cycle with Persona.

• Build a deep understanding of customers’ business problems, technical requirements, and success criteria, so you can help craft customized solutions to drive long-term value and empower them to solve complex business problems.

• Own the end-to-end delivery of complex solutions, such as design, implementation, quality assurance, and deployment, that apply to novel and existing use cases

• Drive exceptional execution for our Solutions Engineering team

• Automate processes, and take innovative approaches to problem-solving that will have the power to help shape internal and external decision-making.

• Be the voice of the customer, including providing detailed feedback and requirements to our Engineering, Product, and Design teams in order to help inform our product roadmap

What you'll bring to Persona

• 3+ years of work experience in a technical customer-facing role (e.g. customer engineering, solutions engineering, sales engineering, solutions architect, implementations engineer)

• You’re an action-oriented and organized self-starter who isn’t afraid to get scrappy to solve customer issues – you have a strong work ethic and are committed to excellence

• You have a deep interest in understanding customer needs and are excited to become an expert on Persona’s product.

• You have a high technical aptitude, with an ability to work directly with engineers as well as business stakeholders. Experience with APIs, web development, and writing scripts to build internal tools (e.g. bash scripting, Python, SQL, Ruby) is a plus

• Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas

• You’re collaborative; cross-functional work excites you

• You have a growth mindset – you are coachable, enjoy learning, are comfortable with ambiguity, and can be flexible in your thinking

• You’re comfortable navigating and operating with ambiguity and in uncharted territory

• You’re good at multitasking, prioritizing effectively across a wide variety of tasks and evaluating situational urgency – you thrive under pressure and enjoy clarifying ambiguous situations

• Willingness to travel up to 25% of the time for customer engagements

• Bonus points for experience in the compliance, identity verification, and/or fraud space

Benefits and Perks

Persona offers a wide range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipends, wellness benefits, unlimited paid time off, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.

Diversity, equity, inclusion and belonging

At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.

We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.