We are looking for a Core Services Lead to join out IT team here at Harrods. This role will lead an support a campus-wide network infrastructure spanning wired, wireless, and voice services.
This role is 5 days in the office at Knightsbridge
About the Role
This is a hands-on leadership role with accountability for operational excellence, team performance, and the reliability of business-critical network services across retail, warehouse, and head office environments.
Job Responsibilities
- Provide end-to-end configuration, onboarding, and ongoing support for concessionaire and partner networks
- Maintain and enforce cabling and infrastructure standards, ensuring full compliance with M&E specifications
- Monitor and optimise power utilisation, UPS capacity, and environmental conditions such as cooling
- Demonstrate advanced troubleshooting and fault resolution, ensuring rapid restoration of services
About You
The ideal candidate will possess strong technical expertise with a comprehensive understanding of network architecture and design principles as well as maintain a strong customer service focus when engaging with both internal and external stakeholders.
It is important that you can communicate clearly and concisely, translating complex technical concepts into accessible language for diverse audiences and remain flexible and adaptable, responding effectively to changing priorities and business needs
You will also have the following;
- Strong subject matter knowledge of LAN/WAN Networking, Wireless Networking, Network Security
- Previous experience managing and coaching a team
- Excellent time management, effectively balancing multiple priorities and meeting tight deadlines, including during peak operational periods
- Knowledge of VPN technologies, including DMVPN and IPsec
- Basic scripting and automation capability
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
PermanentDepartment:
IT Service Management (Den Leach)Skills Required
- Subject matter knowledge of LAN/WAN networking
- Wireless networking expertise
- Network security knowledge
- Experience with VPN technologies including DMVPN and IPsec
- Basic scripting and automation capability
- Previous experience managing and coaching a team
- Knowledge of cabling and infrastructure standards and M&E specifications
- Ability to monitor and optimise power utilisation, UPS capacity, and environmental conditions
- Strong communication and customer service focus when engaging stakeholders
- Excellent time management and ability to balance multiple priorities during peak periods
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
