Core Services Engineer
Who We Are
Solera is a leading global technology and data solutions provider, specializing in the automotive industry that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
We are seeking an experienced technologist to join our Global Technology Operations team as a Core Service Engineer. In this role, you will be responsible for supporting, configuring, and deploying Microsoft Infrastructure including Office365, Azure and application enhancements. Creating value through improving the workflow and stability of the environments. A key role will be to provide 3rd level support for the integrated internal systems and workflows. You will work closely with cross-functional teams to ensure the stability, scalability, and security of Solera's core systems.
The successful candidate will demonstrate strong technical skills, be a self-starter, and the ability to work in a highly skilled global team.
What You’ll Do
- Management and deployment of all Office365 services:
- Management of Azure AD, EOP, Sharepoint/Onedrive, InTune and AAD connect.
- Management and deployment of all on premise services:
- Management of AD, GPO, DNS, Exchange, FIM and certs.
- Architectural design of MS Infrastructure (AD, AAD, Exchange and Azure).
- Provide advanced support for core solutions such as:
- Office365 Solutions by troubleshooting, implementing bug fixes and root cause analysis etc.
- On premise solutions by troubleshooting, implementing bug fixes and root cause analysis etc.
- Configuration and deployment of Intune, AAD security configuration.
- Azure Active Directory (AAD) and Azure AD Connect.
- Certificate management
- Manage root cause analysis and problem resolution for AAD, Office365 & Active Directory environments
- Provide enterprise-level support for global technology initiatives, collaborating with projects and support teams, from project initiation to implementation.
- Identify business inefficiency, propose innovative solutions
- Be a champion for quality and technical excellence.
- Input into the IT strategy and supporting architecture.
- Develop and maintain documentation for supported solutions.
- Provide support on projects and also technical lead on projects.
- Be member of the on call rota supporting out of hours outages.
- Ticket support including day to day support and escalations.
- Support active alerts in monitoring solutions.
- Assist in collecting data for audits.
What You’ll Bring
- 4 to 6 years Experience Minimum.
- Extensive and proven experience in Office365 design, deployment, and administration.
- Extensive and proven experience in AD and exchange design, deployment, and administration
- Extensive and proven experience in DNS management with solutions such as Windows DNS, BIND, Infoblox and AWS route53
- Working and developing application security in Office365.
- Extensive troubleshooting skills using multiple approaches to solve problems
- Experience in deploying security standards for Azure.
- Experience in deploying and maintaining AAD, AD and Exchange Hybrid solutions.
- Experience in PowerShell scripting.
- Proven experience in highly complex environments.
- Champion team success over individual accomplishment.
- Ability to lead technical initiatives and share findings/knowledge with other engineers.
- Intellectual curiosity, and a can-do attitude.
- Self-motivated and accountable for one’s own work.
- Strong attention to detail.
- Excellent written and verbal communication skills.
- Enthusiastic about learning and continuous improvement.
- Exposure and passion for new and emerging technologies.
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Top Skills
What We Do
Solera is a leading global provider of integrated vehicle lifecycle and fleet management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.
