Cross Sell Operations Senior Associate

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
Join our Cross Sell Operations team and take the lead on dynamic initiatives to elevate customer engagement by promoting our diverse product offerings. As a Cross Sell Operations Senior Associate, you'll collaborate with teams across Operations, Marketing, Analytics, and Product Development to enhance the customer journey and optimize product flows. Your role is pivotal in managing cross-functional projects, maintaining effective communication, and driving continuous testing and campaign analysis.
What you'll do as a Cross Sell Operations Senior Associate

• Collaborate with various operations, marketing, analytics, and product teams to drive cross-functional initiatives ranging from product enhancements to new promotional mechanics.
• Manage product flows to optimize customer journeys across different product features.
• Deliver high-quality communications to provide transparency and updates to align key stakeholders across the business.
• Maintain a cross-sell testing agenda that drives continued optimization with a significant focus on campaign analysis.
• Operate in a fast-paced goal-oriented environment.

What you'll bring

• At least 2 years of relevant operations experience at a technology company.
• A Bachelor's degree is required; MBA or advanced degree is a plus.
• Demonstrated ability to think strategically, problem solve, prioritize tasks, and manage multiple projects simultaneously.
• Ability to use data to drive decisions and have experience managing promotions and running A/B tests.
• A detail-oriented mindset with excellent communication skills and an ability to collaborate across several diverse business functions with inclusivity and connectedness.
• Strong ability to synthesize information and present in a memo or slide format to senior leadership to drive change and innovation.
• Experience with SQL/Snowflake and Google Sheets/Slides is a plus.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 60,800.00 USD - 76,000.00 USD, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.