Core Processing Software-Hardware Analyst

• Administers, supports, and optimizes core processing and related applications/services to meet availability, performance, and security expectations.
• Coordinates and executes configuration changes, patches, and upgrades using established change management and communication practices.
• Supports onboarding and implementation of new applications and integrations, including requirements gathering, testing, validation, and production readiness.
• Troubleshoots incidents across applications, infrastructure, interfaces, and batch processing; partners with internal teams to drive timely resolution and root-cause prevention.
• Monitors daily and end-of-day processing (batch schedules, job streams, alerts) to ensure completion, accuracy, and timely recovery when exceptions occur.
• Participates in an on-call rotation and provides after-hours support for critical processing, incidents, and maintenance activities.
• Supports scheduled maintenance windows, releases, and project work, including occasional nights and weekends.
• Creates and maintains documentation (runbooks, procedures, knowledge articles) and identifies opportunities to improve reliability through standardization and automation.
• Maintains regular and reliable attendance.
• Exercises independent judgment and discretion in matters impacting operations, risk, service levels, and customer experience.
• Communicates clearly and professionally (verbal and written) with coworkers, leadership, vendors, and customers.
• Collaboration is essential for this role. Remote work may be available periodically based on business needs; however, in-office presence is required.
• Regularly exercising independent judgement and discretion over matters of significance. 
• Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary. 
• Effective communication and collaboration are essential for this role. While remote work may be available periodically, there are times when being in the office is necessary to maintain our collaborative efforts. Therefore, this position cannot be primarily performed remotely.

• Working knowledge of core processing platforms (Fiserv Premier preferred), including end-of-day processing, interfaces, and operational controls.
• Working knowledge of content management/workflow platforms (Hyland OnBase/Director/Unity preferred).
• Ability to monitor and respond to alerts, job failures, and operational exceptions using logging/monitoring tools and documented runbooks.
• Strong troubleshooting skills across applications, servers, interfaces, and batch processing; able to perform root-cause analysis and implement preventive actions.
• Experience following change management, release coordination, and documentation practices; comfortable creating clear procedures and knowledge articles.
• Understanding of security principles such as least privilege, access reviews, and handling of sensitive customer and financial data.
• Strong customer service mindset with the ability to translate technical details for non-technical audiences and coordinate effectively with vendors and cross-functional teams.

• Bachelor’s degree in Information Systems, Computer Science, or a related field preferred (or equivalent combination of education and experience).
• Experience supporting banking operations and/or a core processing platform (Fiserv Premier preferred), including batch processing and production support.
• Experience supporting Hyland OnBase/Director (or similar document management/workflow platform) preferred.
• Relevant certifications (e.g., ITIL Foundation, CompTIA, Microsoft, or vendor-specific) are a plus.

More details
Generally, Mon - Fri 8am-5pm. Not a remote position. Applicants should be in the Omaha / Lincoln NE metro areas
About
We take pride in our heritage as a family-owned, community bank. Our commitment to our customers and community is at the forefront of how we do business.We are a Nebraska-based banking organization founded in 1938 in Palmer, Nebraska. Today, we have branches in Arizona, Colorado, Kansas, Missouri, Nebraska, New Mexico, Texas and Wyoming.As we grow, our commitment to our customers and community remains as strong as ever. We specialize in building lasting banking relationships with the businesses, farms and families we serve. We also prioritize taking an active role in our communities through charitable giving and volunteering.At Pinnacle Bank, we are ready to help your company with business checking and savings accounts, commercial loans and lines of credit and treasury management services.We also offer personal banking services, including accounts, mortgages, personal loans and technology products.We use application review steps designed to ensure mutual fit. Generic or automated submissions may not progress.We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines.  Other Full-Time benefits include:8 paid holidays*17 PTO days each year for the first five years of employment.* After five years, 22 PTO days each year.*After ten years, 27 PTO days each year.* Employees must also complete the 90-day introductory period prior to accruing PTO.*New employees will receive 16 hours of paid sick time upon their hire date.*Health, dental, prescription drug card, vision, and voluntary life insurance plansHealth Savings Account with employer contributionsFlexible medical and dependent care spending plansParental Leave after one year of full-time employment401K plan after 3 months and start of next quarter with employer contributions and profit sharing Free checking account and basic printed checksFree safe deposit box$50,000 group term life insuranceLong term disability insuranceEmployee Assistance ProgramEducational Assistance*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the [EEO KNOW YOUR RIGHTS] and [PAY TRANSPARENCY STATEMENT].