#CORE IT Operations Specialist (M/F)

Job Description:

Take off with Airbus Helicopters !

Airbus Helicopters is looking for an IT Operations Specialist (f/m) to join our Support & Services and Manufacturing Services PSL in the Domain PLM based in Marignane, France.

Join us to shape the future of aeronautics and help protect lives during missions accomplished thanks to our helicopters.

The Marignane site, the 3rd largest industrial site in France, near Marseille and Aix-en-Provence, is undergoing a deep transformation to offer a high-tech, inclusive, and environmentally friendly working environment.

You will live a unique professional experience, at the heart of the manufacturing of our helicopters.

To learn more about our site and our activities : Airbus Helicopters – Marignane. You will enjoy a unique professional experience at the very heart of our helicopter manufacturing operations.

To find out more about our site and activities: https://www.youtube.com/watch?v=flu57j6g-0g

Your future missions :

You will be part of a team developing the tool chain permitting to support the Aircraft documentation for all programs. As part of the Support Engineering team, you will be involved in the organization of the project management for Agile Teams, Product manager team ensuring the delivery of all projects in the S&S scope

Your main missions will be :

• Ensures the provisioning of new software packages and upgrades.

• Maintains the infrastructure in operational condition in line with OLA/SLAs.

• Monitors and tracks system performance against negotiated service-level agreements (SLAs).

• Communicates improvement, updates and obsolescence management of products to the IT Product Manager.

• Provides support 24 hours per day, 7 days per week, depending on the needs of the company and the use of automated scheduling and remote monitoring.

• Performs the ITIL based support processes that include incident, problem, change, configuration, and event management.

• Analyses console messages, diagnoses system failures and takes corrective action in order to ensure continuity of operations, escalating to other technical

• teams and vendors as needed.

• Supervises system backup processing, and leads disaster recovery tests Identifies and implements technologies and processes that improve the reliability,

• efficiency and availability of the systems environment.

Your profile :

Technical Skills (Hard Skills) :

• Systems: Advanced proficiency in Windows Server (Active Directory, GPO) and/or Linux/Unix environments.

• Virtualization: Essential experience with [VMware / Hyper-V].

• Networking: Solid knowledge of network architectures, TCP/IP protocols, firewalls, and VPNs.

• Automation: Strong scripting ability (PowerShell or Python) for administration and automation.

• Cloud (A plus): Familiarity with the services of a major Cloud provider (AWS, Azure, or GCP).

• Monitoring: Knowledge of supervision tools such as [Zabbix, Nagios, or other].

Professional Qualities (Soft Skills) :

• Incident Resolution: Quick analysis and diagnostic capabilities, even under pressure.

• Rigor: Adherence to procedures, attention to detail, and quality documentation.

• Communication: Excellent interpersonal skills and ability to interact with technical and non-technical teams.

• Education: Bachelor's or Master's degree (Bac+5) in IT, Networks, Systems Administration, or equivalent.

• Experience: Minimum of 5 years of experience in a similar role (IT Operations, Systems/Network Admin, L2 Support).

• Languages: Mandatory Technical English (reading documentation, communication with publishers/vendors)

3 Reasons to join us :

Our Values : Six essential values form the core of our company. Defined for employees by employees, our Airbus values shape the DNA of our business, reflecting the unique mix of qualities found in each member of our global family.

Inclusion and diversity : We foster an inclusive and rewarding work environment, where everyone's diversity is valued and respected. An inclusive and diverse workforce is the engine of innovation at Airbus. It makes us unique and contributes to better problem-solving.

Compensation and benefits :

At Airbus, we build the future together and your success is our priority.

Expect a global, competitive, and transparent compensation package (including salaries, bonuses, profit-sharing, participation, and preferred share ownership plan), designed to reward the impact and performance you bring, both individually and collectively.

We invest in your complete well-being: professional development (training, mentoring, international mobility), health coverage, retirement, and a commitment to a supported work-life balance (parental support, flexibility).

And for your daily life, benefits that make a difference :

• A dynamic CSE (Social and Economic Committee) offering many advantages (company restaurant, children's leisure center, associations and sports complex, travel allowances, etc.).

• Transport facilities: Take advantage of our company shuttles or the reimbursement of your annual transport pass.

Our recruitment process :

• 1. Apply online.

• 2. Analysis of your application by the recruitment department.

• 3. Our positions require a security clearance, complete the questionnaire that will be sent to you.

• 4. Conduct recruitment interviews: HR interview and technical interview with your future manager

• 5. Receive the job offer!

Ready to take off ? Give a new dimension to your career by applying online now!

#LI-JC2

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.