Are you looking for a career move that will put you at the heart of a leading financial institution? Then bring your skills and knowledge to Citi’s HR (Human Resources) Team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview:
The Core HR Operational Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Core HR Operational Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
- Execute work assigned, including annual review certification and change requests
- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
- Conduct needs assessment and update content or develop content related solutions according to business requirements
- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
- Monitor work progression ensuring completion of assignments by requested due date
- Ensure consistent application of team process controls
- Fulfill the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Qualifications:
- 0-2 years relevant experience
- Proficient in Microsoft Office
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
Education:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
What we can offer you:
By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:
- Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
- Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
- Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
- Employee Assistance Program financed by Employer
- Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
- Sport Card for employees subsidized via Social Benefits Fund and
- Sport Cards for certain family members available at preferential rates
- Additional benefits from Company’s Social Benefit Fund, in particular:
- Holidays Allowance, support for sport and cultural activities, team building events.
- Additional day off for volunteering
- Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
- Opportunity to receive an annual discretionary incentive award
- Special offers and discounts for employees
- Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract:https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-BV1
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Job Family Group: Operations - Core------------------------------------------------------
Job Family:Operations Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location Full Time Salary Range:90 440,00 zł - 142 960,00 zł------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 0-2 years of relevant experience
- Proficiency in Microsoft Office
- Bachelor's degree, university degree, or equivalent experience
- Ability to work under pressure and manage deadlines or unexpected changes
- Self-motivated and detail-oriented
- Organization and time-management skills
- Problem-solving and decision-making skills
- Clear and concise written and verbal communication skills
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Health coverage is presented as comprehensive, including free in-network preventive care, mental-health resources, and the Be Well Program. Materials also state new hires have access to health and insurance benefits from the outset.
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Retirement Support — The retirement plan offers a $1-for-$1 match up to 6% of eligible pay. New employees are eligible for the plan, with automatic enrollment after 90 days if they do not enroll themselves.
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Inclusive Benefits Coverage — Benefits highlight fertility treatment coverage, adoption/surrogacy reimbursement up to $30,000, and disability coverage. Coverage extends to spouses and domestic partners regardless of gender identity or sexuality, with gender-affirming care-related support noted.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
