About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
Cordis, Shanghai, Hongqiao is the first Cordis hotel of Langham Hospitality Group in Mainland China. In line with our brand promise of providing heartfelt service, convenience and connectivity defines your stay at Cordis, the hotel is located at The Hub and seamlessly connected to the National Exhibition and Convention Centre, the Shanghai Hongqiao Railway Station as well as Metro Lines 2, 10 and 17 via underground and overhead access. It features 396 stylish rooms, over 1,600 square metres of dedicated event space and diverse culinary experience, including Ming Court - awarded with one Michelin star in the Shanghai Michelin Guide for six consecutive years and being listed in the Black Pearl Restaurant Guide for the sixth consecutive year.
For more information about the property, please visit: https://www.cordishotels.com/en/shanghai-hongqiao
-
Work alongside guest contact colleagues ensuring the delivery of heartfelt service.
与对客同事紧密合作确保向宾客提供挚心服务.
-
Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook.
根据拟定的规定条例以及公司同事手册执行其职责范围内的工作。
-
Ensure all areas in the concierge lounge are up to standard and all operating equipment is well-maintained.
确保礼宾部区域符合标准以及所有设备运作正常。
-
Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behavior.
展现诚实;可靠;规范及专业的工作礼仪。
-
Build positive and productive working relationships with customers, peers, supervisors, business partners, and the community; encourage this behavior in others.
与宾客;同级;上级;合作伙伴及社区建立正面及有效的工作关系。并鼓励其他同事也依照此行为准则。
-
Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and accountability for results by others.
在规定的时限内承担相应的责任及义务从而完成任务。并清晰其他职务的权限及责任。
-
Collect and analyses data to make customer focused business decisions; ensure colleagues understand and exceed customer expectations.
收集并分析数据从而使顾客群集中商业决策; 确保同事理解并超越顾客的期望.
-
Ensure relevant information is circulated through the hotel to enhance colleague effectiveness and the guest experience.
确保酒店内部相关信息的流通从而增加同事的效率和宾客的体验.
-
Responsible for keeping standards and procedures and information folders and brochures up to date.
遵守酒店标准和程序以及信息资料和宣传册的更新。
Three years related working experience in hotel
三年相关的酒店工作经验
Good command of English and Mandarin
良好的英语及普通话掌握能力
Knowledge of MS office software
相关办公自动化知识
Similar Jobs
What We Do
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. The group takes its name from The Langham, London, Europe's first Grand Hotel. For over 150 years, this flagship property has been the pinnacle of sophisticated and gracious hospitality, a philosophy that is reflected group-wide through inspiring design, cutting-edge innovation, sincere service and an unwavering commitment to building great memories. With dedicated colleagues in more than 20 hotels located in major cities throughout four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to be a global hospitality group that pursues excellence.
