SGS is the world’s leading company in inspection, verification, testing, training, and certification. It is recognized as the global benchmark for quality and integrity, with more than 95,000 employees and a network of over 2,400 offices and laboratories worldwide.
Descripción del empleoThe Technical Support Analyst (IT005) provides advanced technical support for complex, non-recurring issues and business-driven projects, coordinating with IT teams and vendors to resolve escalated Level 3 incidents. The role requires at least 4 years of corporate IT support experience, strong skills in troubleshooting hardware, software, networking, and Active Directory, as well as knowledge of Azure, mobile device support, and customer service practices. Candidates should hold a diploma or degree in IT, demonstrate strong problem-solving and communication abilities, and be able to work independently in fast-paced environments while ensuring business continuity and system availability.
Requisitos
Education
- College diploma in Information Technology or related discipline
- Bachelor’s degree preferred
Experience
- 4+ years in corporate IT support
- Hardware/software troubleshooting and break-fix/repair
- Customer service in IT technical roles
Technical Skills
- End-user and server hardware/software, operating systems, protocols
- Active Directory access and permissions
- Networking appliances troubleshooting and configuration
- Mobile device support
- Knowledge of Azure preferred
Soft Skills
- Strong analytical and problem-solving abilities
- Excellent communication (verbal and written)
- Customer service orientation
- Time management and prioritization skills
- Ability to manage multiple projects in fast-paced environments
Languages
- English: Intermediate proficiency required
- French and/or Spanish preferred
Skills Required
- 4+ years in corporate IT support
- Hardware/software troubleshooting and break-fix/repair
- Customer service in IT technical roles
- College diploma in Information Technology or related discipline
- Excellent communication (verbal and written)
SGS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SGS and has not been reviewed or approved by SGS.
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Healthcare Strength — Core medical, dental, and vision coverage is part of the U.S. package and is generally viewed as adequate even if not standout. Company information also underscores healthcare coverage as a standard element of the offering.
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Retirement Support — A 401(k) is commonly included in the U.S., and group disclosures reference post‑employment benefit plans in select regions. These components provide a baseline of retirement security beyond core pay.
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Strong & Reliable Incentives — Annual incentive/bonus structures are part of the compensation mix and cited positively in some regions and roles. Punctual pay is also highlighted as a plus.
SGS Insights
What We Do
SGS is the world's leading Testing, Inspection, and Certification company, providing quality and safety control services.
