About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
CoPilot Product Owner
The CoPilot Product Owner is responsible for delivering Personal AI enablement and product strategy in support of the Enterprise AI Program goals and objectives. This role drives end-to-end product lifecycle management for Personal Productivity AI tooling (e.g., Copilot, enterprise AI assistants), ensuring alignment to enterprise priorities, effective adoption and use with appropriate governance. The role operates at the intersection of business, technology, and risk, partnering closely with Technology Platform Managers to define capabilities, deliver product innovations, and sustain adoption at scale. The position is accountable for translating strategy into execution, managing product performance, and continuously optimizing outcomes through data-driven insights.
Key Responsibilities:
- Drive discovery and innovation through personas, competitive analysis, and identification of new opportunities
- Support product planning including forecasting, requirements definition, and success metrics
- Maintain an enterprise-wide perspective to optimize efficiency, effectiveness, and productivity
- Perform risk analysis and maintain risk assessments aligned to governance frameworks and controls
- Track product KPIs (adoption, satisfaction, performance) and conduct post-launch audits to drive continuous improvement
- Monitor financial performance (capital, expenses, rate cards) and ensure alignment across regions
- Maintain product inventory, documentation, and governance artifacts with audit-ready accuracy
- Provide RFP support and expert consulting across business and technology stakeholders
- Operate cross-functionally with business, technology, risk, and compliance partners
- Ensure adherence to enterprise governance, regulatory standards, and AI control frameworks
- Develop and deliver quarterly OKRs aligned to enterprise strategy, with transparent performance reporting
- Support executive decision-making through structured insights and performance analytics
- Balance strategic direction with operational execution to deliver measurable business outcomes
Knowledge & Experience Required
- Comfortable operating a business enablement product for a technical product environment. on
- Understanding of Microsoft Copilot ecosystem (M365 Copilot, Copilot Studio, agents) including enterprise deployment, usage patterns, and productivity use cases
- Knowledge of AI-powered personal productivity workflows (workflow automation, knowledge grounding, prompts, agent orchestration, collaboration enablement)
- Familiarity with enterprise AI governance, risk, and compliance frameworks (e.g., data protection, access controls, model risk, audit requirements) as applied to Copilot and enterprise AI tools
- Experience with product lifecycle management, including roadmap development, launch execution, and post-launch optimization
- Strong understanding of usage telemetry, adoption metrics, and value realization frameworks (e.g., productivity KPIs, ROI modeling, OKRs tied to Copilot adoption)
- Ability to translate business productivity needs into AI-enabled capabilities while balancing user experience, risk, and scalability
- Experience working in regulated environments with audit, risk, and compliance alignment for AI-driven solutions
Excellent communication and problem-solving skills
Salary Range:
$83,100 - 141,300 USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.
Skills Required
- Comfort operating a business enablement product in a technical product environment
- Understanding of the Microsoft Copilot ecosystem, including Microsoft 365 Copilot, Copilot Studio, agents, enterprise deployment, usage patterns, and productivity use cases
- Knowledge of AI-powered personal productivity workflows, including workflow automation, knowledge grounding, prompts, agent orchestration, and collaboration enablement
- Familiarity with enterprise AI governance, risk, and compliance frameworks, including data protection, access controls, model risk, and audit requirements
- Experience with product lifecycle management, roadmap development, launch execution, and post-launch optimization
- Strong understanding of usage telemetry, adoption metrics, value realization frameworks, productivity KPIs, ROI modeling, and OKRs tied to Copilot adoption
- Ability to translate business productivity needs into AI-enabled capabilities while balancing user experience, risk, and scalability
- Experience working in regulated environments with audit, risk, and compliance alignment for AI-driven solutions
- Excellent communication and problem-solving skills
Northern Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.
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Retirement Support — A 401(k) with company match alongside an employer‑funded defined‑benefit pension is highlighted in employer‑verified materials and filings, setting the retirement package apart from many private employers.
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Leave & Time Off Breadth — PTO is portrayed as solid overall, and two paid volunteer days per year are clearly documented across corporate materials.
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Parental & Family Support — Company sources and postings reference paid parental and caregiver leave and recent enhancements to parental benefits, indicating meaningful family support within the package.
Northern Trust Insights
What We Do
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.
Why Work With Us
At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.
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