The Role
Manage day-to-day operations of an Ecosystem Marketplace: support partners, coordinate with technical teams, onboard and vet partners, ensure data integrity and compliance, monitor platform performance, generate reports, and drive adoption across multi-stakeholder networks.
Summary Generated by Built In
This is a remote position.
Contract Type: Short-Term Consultancy (9–12 Months)
Location: Remote
About FHSA
Food Health Systems Advisory (FHSA) is a technical advisory and management consulting firm that works with food companies, development partners, investors, and governments across Africa to strengthen food systems and agribusiness value chains.
Our client is building a trusted Ecosystem Marketplace: a dynamic platform that connects vetted food processors with high-quality ecosystem partners across multiple countries in Africa. These ecosystem partners include funders, investors, energy service providers, equipment suppliers, laboratories, packaging providers, consultants, and other critical service providers that support the growth and competitiveness of food businesses.
The Ecosystem Marketplace is designed to simplify access to trusted services, expertise, financing, and business solutions, enabling food processors to overcome operational challenges, strengthen their performance, and accelerate growth.
Role Overview
The Coordinator will play a central role in managing and optimising the Ecosystem Marketplace. This individual will ensure smooth day-to-day platform operations, coordinate ecosystem actors, maintain data integrity, and drive platform adoption and performance.
This is a cross-functional role requiring strong coordination, operational oversight, stakeholder engagement, and problem-solving skills. The ideal candidate is tech-savvy, highly organized, detail-oriented, and an excellent communicator who can effectively bridge business needs, user experience, and technical execution.
Responsibilities:
1. Platform Operations & Ecosystem Coordination
- Manage the day-to-day operations of the Ecosystem Marketplace, ensuring platform functionality, usability, and data integrity.
- Provide platform support to ecosystem partners and clients, resolving issues and supporting adoption
- Coordinate with developers and technical teams to translate business needs and user feedback into platform improvements.
- Support testing, rollout, documentation, and continuous improvement of platform features.
- Monitor platform performance, user experience, and operational issues.
2. Ecosystem Development & Partner Management
- Support the expansion of the ecosystem by identifying, vetting, onboarding, and managing ecosystem partners across multiple African countries.
- Build and maintain strong relationships with ecosystem actors, including funders, investors, service providers, consultants, and suppliers.
- Identify ecosystem gaps and source relevant service providers to strengthen the network.
- Serve as the primary point of contact for ecosystem partners and clients, ensuring high-quality engagement and service delivery.
- Collaborate with internal teams to drive ecosystem growth, partner engagement, and platform adoption.
3. Quality Assurance, Data Reporting & Compliance
- Ensure all ecosystem partners meet established vetting, quality, and compliance standards.
- Monitor ecosystem activity to identify risks, inconsistencies, and service delivery issues.
- Support the implementation and continuous improvement of governance frameworks, SOPs, and operational standards.
- Flag and escalate compliance breaches, quality concerns, and operational risks.
- Maintain accurate records of ecosystem partners, services, transactions, and engagement activities.
- Track key ecosystem and platform performance metrics, including partner activity, client engagement, service delivery, and platform utilisation.
- Generate regular reports, dashboards, and insights to support strategic decision-making and continuous improvement.
4. Communication, Coordination & Execution
- Translate stakeholder discussions and business requirements into clear action plans and follow-up activities.
- Coordinate activities across internal teams, ecosystem partners, and external stakeholders.
- Track deliverables and ensure timely execution of activities.
- Gather user feedback and support improvements to ecosystem services and user experience.
- Maintain high standards of communication, documentation, and execution.
Requirements
- Bachelor’s degree in Business, Operations, Technology, or a related field.
- 2–4 years of experience in operations, platform operations, ecosystem coordination, e-commerce management, partnerships, business operations, or program management.
- Experience working with multi-stakeholder environments (e.g., service providers, vendors, clients).
- Experience coordinating B2B ecosystems, service marketplaces, or partner networks is highly desirable.
- Strong digital literacy and proficiency with digital platforms, CRM systems, databases, and collaboration tools.
- Excellent presentation and communication skills, including proficiency in Canva and Google Workspace.
- Strong organisational skills with exceptional attention to detail and execution.
- Experience working with digital product or software development teams is an advantage.
- Proven ability to manage relationships and coordinate across technical and non-technical teams.
Core Competencies
- Stakeholder & Relationship Management
- Platform & Product Support
- Lead Generation & Ecosystem Growth
- Communication & Coordination
- Attention to Detail & Execution Excellence
- Problem Solving & Issue Resolution
- Data Tracking & Performance Monitoring
- Integrity & Compliance Awareness
Key Performance Indicators (KPIs)
- Number of active ecosystem partners and clients onboarded/retained
- No of services delivered through the platform
- Platform uptime and operational efficiency
- Platform engagement and transaction activity
- Issue resolution turnaround time
- Data accuracy and reporting quality
- User satisfaction and feedback scores
Skills Required
- Bachelor's degree in Business, Operations, Technology, or related field
- 2-4 years of experience in operations, platform operations, ecosystem coordination, e-commerce management, partnerships, business operations, or program management
- Experience working with multi-stakeholder environments (service providers, vendors, clients)
- Experience coordinating B2B ecosystems, service marketplaces, or partner networks
- Proficiency with digital platforms, CRM systems, databases, and collaboration tools
- Excellent presentation and communication skills, including proficiency in Canva and Google Workspace
- Strong organizational skills with exceptional attention to detail and execution
- Experience working with digital product or software development teams
- Proven ability to manage relationships and coordinate across technical and non-technical teams
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The Company
What We Do
Food Health Systems Advisory is Africa's leading food technology consulting firm, dedicated to transforming the continent's food systems through innovative technology and consulting services. They offer management and business advisory services focused on food health and agriculture.
