Coordinator, Web Operations

Job Description:

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:

• Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

A little bit about our team:

Digital Operations is a cross-functional team that sits at the center of Warner Music Group within the WMX division. We build fan-focused and data-driven ecommerce stores and websites that deliver our artists’ content to millions of fans around the world. We’re the backbone of the marketing and ecommerce teams -- providing program and project management, production services, and full stack enterprise solutions while maintaining operational efficiency and scalability.

Your role:

As a Web Operations Coordinator, you will be hands-on with some of the largest artist web properties and campaigns in the world. Working with our team, you will be building and maintaining artist websites as well as special marketing campaigns directly impacting an artist album cycle. You will be part of the creative engine that finds new ways to engage fans and build a strong artist and fan relationship. Join our team and help bring our artists to the next level!

Here you’ll get to:

• You will be working with Digital Marketers to collect, organize, publish and maintain website content, ensuring that marketing, CRM, and UX best practices are followed.
• You will be managing SEO best practices for website and digital campaign optimization.
• You will help provision and maintain user accounts for our web properties and tools.
• You will be helping with ensuring our artists web properties adhere to the WMG privacy and cookie policies and terms of use. This includes managing our websites’ data retention and destruction polices. 

• You will be working with Developers, Project Managers, and other coordinators to assess, document, and resolve any technical challenges or bugs affecting websites. This also includes researching and bringing new tools and technologies to our team.
• You will author project artifacts, such as user guides, functional requirements, and meetings notes.
• You will be assisting the Project Mangers in the onboarding and offboarding of artists on our web platforms. This includes content migrations, site exports, and site archives. 

About you:

• You have excellent organizational and prioritization skills with ability to initiate and drive improvements.
• You have experience in excelling within fast-paced, team oriented, high energy environments.
• You have the ability to execute on simultaneous projects with tight deadlines and prioritize tasks accordingly.
• You have excellent written and verbal communication, including strong editing, grammar, and proofreading skills.
• You have strong ability to exercise critical thinking in a technical environment.
• You have the ability to work in a team setting, as well as drive projects to completion alone.

We’d love it if you also had:

• College Degree preferred
• You have 1-2 years of experience in digital marketing operations.
• General understanding of HTML, CSS, JavaScript, and XML.

• Experience using a content management system (CMS), such as Drupal and other web tools/platforms.
• Familiarity with project management techniques and tools (Basecamp, JIRA, Gantt Charts)

About us:

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.

#LI-Hybrid and #LI-Onsite

This position will require being in the office 4 days a week. We believe that an in-office presence is critical for talent development, collaboration and building strong relationships.

Salary Range$23.00 to $26.666667 HourlySalary ranges are included for job postings where required by law. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.

Copyright © 2023 Warner Music Inc.

Links to relevant documents:

2024 Benefits At A Glance final.pdf

EVerify Participation Poster.pdf

Right To Work .pdf