Coordinator - Visitor Clubhouse - FT - Days - JDCH

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

This role is responsible for overseeing the day-to-day operations and guest experience of Conine’s Clubhouse, the hospital’s on-site family hospitality house for families of critically ill children. This role manages lodging logistics, coordinates with hospital departments and vendors, and ensures the facility supports a healing, welcoming environment.The Coordinator facilitates the development and evaluation of clubhouse services and programs, manages volunteers, and serves as the key liaison for community partners and donors supporting the clubhouse through special events and contributions.

Responsibilities:

Documentation and Data Management:-Maintains accurate and confidential guest records in accordance with HIPAA and organizational policies.-Utilizes electronic systems (e.g., Excel, databases) to manage lodging information and track guest feedback.-Documents and reports facility issues, safety incidents, or special guest needs to the appropriate teams.Collaboration and Communication:-Works closely with case managers, social workers, volunteer services, and community partners to coordinate referrals and support for lodging.-Contributes to experience improvement efforts, attends staff meetings, and participates in performance reviews.-Assists with onboarding and coordination of volunteers involved in family lodging services.Key Responsibilities:-Greets and orients families and patients, offering information on lodging, hospital services, and community resources.-Manages room assignments, check-ins/check-outs, and maintains accurate occupancy records.-Ensures the cleanliness, safety, and readiness of the clubhouse in partnership with Environmental Services.-Addresses guest concerns, resolves service issues, and coordinates necessary accommodations.-Works collaboratively with clinical and support teams to ensure smooth referrals and continuous guest support.Lodging Space Utilization and Reporting:-Tracks and maintains accurate records of room occupancy, length of stay, and turnover rates.-Produces regular reports on utilization metrics, guest demographics, and referral sources.-Monitors trends in demand and collaborates with leadership to prepare for peak periods or space constraints.Donation Tracking & Supply Management:-Records and tracks in-kind and monetary donations (e.g., linens, toiletries, snacks, gift cards).-Ensures proper inventory, storage, and distribution of donated items aligned with donor intent policy.-Supports donor acknowledgment by providing documentation and coordinating with development or foundation teams.

Competencies:

ACCOUNTABILITY, CUSTOMER SERVICE, DEVELOPS RELATIONSHIPS, EFFECTIVE COMMUNICATION, MANAGING BUSINESS PRIORITIES, PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements:

Associates (Required)

Additional Job Information:

Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Strong interpersonal and organizational skills with the ability to manage multiple priorities. Ability to build positive relationships with hospital staff, vendors, donors, and the community. Required Work Experience: Minimum of two (2) years of experience in guest services, hotel or healthcare hospitality, or volunteer coordination. Experience working with families in sensitive or high-stress environments preferred.

Working Conditions and Physical Requirements:

•  Bending and Stooping = 0%
•  Climbing = 0%
•  Keyboard Entry = 80%
•  Kneeling = 0%
•  Lifting/Carrying Patients 35 Pounds or Greater = 0%
•  Lifting or Carrying 0 - 25 lbs Non-Patient = 0%
•  Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
•  Lifting or Carrying > 75 lbs Non-Patient = 0%
•  Pushing or Pulling 0 - 25 lbs Non-Patient = 0%
•  Pushing or Pulling 26 - 75 lbs Non-Patient = 0%
•  Pushing or Pulling > 75 lbs Non-Patient = 0%
•  Reaching = 0%
•  Repetitive Movement Foot/Leg = 0%
•  Repetitive Movement Hand/Arm = 80%
•  Running = 0%
•  Sitting = 80%
•  Squatting = 0%
•  Standing = 80%
•  Walking = 80%
•  Audible Speech = 80%
•  Hearing Acuity = 80%
•  Smelling Acuity = 0%
•  Taste Discrimination = 0%
•  Depth Perception = 80%
•  Distinguish Color = 80%
•  Seeing - Far = 80%
•  Seeing - Near = 80%
•  Bio hazardous Waste = 0%
•  Biological Hazards - Respiratory = 0%
•  Biological Hazards - Skin or Ingestion = 0%
•  Blood and/or Bodily Fluids = 0%
•  Communicable Diseases and/or Pathogens = 0%
•  Asbestos = 0%
•  Cytotoxic Chemicals = 0%
•  Dust = 0%
•  Gas/Vapors/Fumes = 0%
•  Hazardous Chemicals = 0%
•  Hazardous Medication = 0%
•  Latex = 0%
•  Computer Monitor = 80%
•  Domestic Animals = 0%
•  Extreme Heat/Cold = 0%
•  Fire Risk = 0%
•  Hazardous Noise = 0%
•  Heating Devices = 0%
•  Hypoxia = 0%
•  Laser/High Intensity Lights = 0%
•  Magnetic Fields = 0%
•  Moving Mechanical Parts = 0%
•  Needles/Sharp Objects = 0%
•  Potential Electric Shock = 0%
•  Potential for Physical Assault = 0%
•  Radiation = 0%
•  Sudden Decompression During Flights = 0%
•  Unprotected Heights = 0%
•  Wet or Slippery Surfaces = 0%

Shift:

Days

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.
If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [email protected]