About the Role:
The transcription marketplace runs on relationships and consistency, and this role is the person responsible for
both. As the Transcription Marketplace team scales, we need someone who fully owns the operational layer: the Independent Contractor experience from first contact through onboarding, the quality feedback loop, and the day-to-day communication that keeps our transcriber network functioning.
Reporting & Structure
Reports to the Manager, Strategy & Operations. Works closely with the broader Transcription Marketplace operations team.
What You'll Do
● Serve as the primary point of contact for transcribers via Email and Slack, managing questions, issues, and routine communications
● Own onboarding for new transcription Independent Contractor's: coordinating paperwork, training access, and first-week check-ins
● Conduct QA reviews on transcription deliverables, flagging issues and routing feedback to appropriate owners
● Maintain communication logs and ensure follow-through on open items
● Support the Transcription Marketplace Strategy Team with operational tasks to clear bandwidth for strategic priorities
● Contribute to process documentation as workflows are refined
What We're Looking For
● 1-2 years experience in a fast-growing startup or consulting firm
● Strong written communicator. You write clearly and professionally with little editing needed.
● Detail-oriented and consistent. QA work requires you to catch what others miss.
● Organized self-starter who can manage a queue of tasks without constant direction
● Experience in coordinator, operations, or administrative roles
● Familiarity with transcription, legal services, or independent contractor management is a plus
Skills Required
- 1-2 years experience in a fast-growing startup or consulting firm
- Strong written communicator with little editing needed
- Detail-oriented and consistent
- Organized self-starter who can manage tasks without constant direction
- Experience in coordinator, operations, or administrative roles
- Familiarity with transcription, legal services, or independent contractor management
Filevine Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Filevine and has not been reviewed or approved by Filevine.
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Healthcare Strength — Health coverage is described as covering the major bases (medical, dental, vision) and is often framed as decent quality. In some cases, premiums and copays are portrayed as relatively favorable, suggesting tangible value from the plans.
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Parental & Family Support — Paid parental leave is positioned as a standard, clearly offered benefit. The presence of parental leave alongside disability coverage signals baseline family-support provisions typical of growth-stage tech employers.
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Fair & Transparent Compensation — Compensation is sometimes framed as fair or reasonable relative to role expectations, with technical roles in particular appearing closer to market-aligned ranges. This creates pockets where pay is perceived as competitive even if not consistently top-of-market across the company.
Filevine Insights
What We Do
Filevine is case management software built for and inspired by real attorneys. As a fully-featured suite of tools, it comes ready to manage every part of a moving case. Assign tasks, upload files or images, monitor staff productivity, and communicate with your client directly from within their case file. Our software is built on the truth that every law firm functions differently. That’s why Filevine is so customizable. Build new case-type templates, design automatic workflows, and receive customized reports on a schedule that fits your needs. Accessing your information is never a problem, because Filevine is hosted on The Cloud. To ensure security, your law firm’s data is protected through state-of-the-art encryption on redundant servers. All you need to get started is an internet connection and your favorite web browser. Learn more at filevine.com.
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