Coordinator, SMB Growth

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

WHAT YOU WILL OWN:
Tasked with the care of a portfolio of partner accounts, you will be expected to:
- Be willing to learn the ability to sell on the phone as second nature.
- Self-motivated, goal-oriented, able to work independently and as part of a team.
- Meet the expected daily productivity in terms of the number of calls and sales.
- Problem-solving comes as second nature; constantly striving to provide solutions that are in sync with company offers.
- Be sales-minded and resourceful to hit set KPIs.
- Using CRM tools to record calls, sales and other useful information accurately.
- A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:
- As this is a 100% telesales role, you need to be comfortable in making outbound calls via digital communication tools over extended periods of time.
- Previous telesales experience is not necessary but is an added advantage, open to fresh graduates.
- Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Traditional Mandarin.
- Basic data analysis skills.
- A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
- Fast learner and able to adapt quickly to constant changes in operational processes and requirements.