Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Coordinator, Membership & Premium Sales will provide back-end, administrative support to our MSGS sellers and leaders. This position will specifically assist with the proactive planning and execution of all new business, prospecting related events, email campaigns, as well as troubleshoot issues to ensure the success of campaigns, projects, events and initiatives for all MSG Sports brands including Westchester Knicks. The coordinator will also be responsible for generating reports in our selling platforms (Salesforce & Archtics), as well as building and monitoring dashboards.
What will you do?
- Build and run reports and dashboards in Salesforce and Archtics to provide accurate daily, weekly, quarterly, and annual sales reports for goal tracking.
- Manage new sales account vetting process across ticket operations and sales leadership teams to ensure all sales are compliant with MSG sales policies.
- Assist in Lounge sales and operational processes to ensure accurate data and client satisfaction
- Manage the Memberships, Groups, Premium & Westchester campaigns & prospecting events calendar
- Manage sales prospecting platform usage (ex: Conversica etc.), including:
- Email campaigns to past buyers and new prospects
- Monitor lead engagement from sales team
- Coordinate gameday staffing and sales table assistance
- Contribute ideas and assist with the development of new Membership, Groups, Premium Sales, & Westchester and/or ticket sales revenue generating events or opportunities.
- Coordinate new hire on-boarding, sales manual, and desk set ups
- Maintain and update all sales collateral for use in prospecting presentations
- Manage all daily/weekly/monthly sales contests
- Assist the Memberships, Groups, Premium & Westchester Sales department with budget tracking, invoice processing and sales tracking
- Assist fans with accessing their tickets and troubleshooting Archtics issues at the box office for Westchester Knicks games at the Westchester County Center
- Assist in pre and post-game Fan Experiences at the Westchester County Center
- Additional responsibilities as assigned by management
What do you need to succeed?
- 0-1 years of experience within the sports industry
- Proven ability in prior customer service role
- Exceptional organizational skills
- Demonstrated ability to effectively manage multiple initiatives
- Must possess problem solving and decision-making skills
- Ability to prioritize workload in a fast-paced environment
- Must be able to work flexible hours including evenings, weekends & holidays
#LI-Onsite
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
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What We Do
MSG Entertainment is a world leader in live entertainment, comprised of world-renowned venues and marquee brands. Utilizing our powerful assets and expertise, we produce, present, or host a variety of entertainment and sports events, delivering unforgettable experiences for millions of fans each year. Across our venues and brands, MSG Entertainment sets the standard for excellence and innovation while forging deep connections with diverse and passionate audiences. Our Company includes our portfolio of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – each a prominent destination for unforgettable experiences and events. With flexible seating capacities and configurations that range from 2,800 to 21,000, our venues enable us to showcase a broad array of compelling sporting events, concerts, family shows, and special events that cover a wide spectrum of genres. This includes at Madison Square Garden, known as “The World’s Most Famous Arena,” which serves as home to the New York Knicks and New York Rangers – two of the most recognized franchises in professional sports – and perennially hosts the biggest names in music and entertainment. MSG Entertainment also features the wholly-owned original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for generations of fans at Radio City Music Hall since 1933. The show’s enduring popularity is driven by the world-famous Radio City Rockettes, the longest-running precision dance company in America. More information is available at www.msgentertainment.com
