Weil seeks the best and brightest talent to join our Administrative Staff team. Our employees are the future of Weil so we invest in their training and development. Our environment embraces and encourages positive-minded professionals who seek to be challenged and acquire knowledge and skills in an atmosphere built on teamwork. Highly skilled and knowledgeable Administrative Staff assist our attorneys in successfully meeting and exceeding client needs and are vital to the overall success of the Firm.
Job Description
The Sr. Specialist, IS Regional Office serves as the senior technical resource for regional support operations. This role is responsible for day-to-day IS support to the regional office, delivering hands-on technical solutions, driving issue resolution, and ensuring operational consistency, while partnering with the Regional IS Manager and escalation teams to support day-to-day activities.Provide 1st & 2nd level customer support for all IS issues, using the Incident Management System (IMS) to record, assign & resolve issues
Record all changes to all hardware assets in the Asset Management System (AMS)
Configure, provide Quality Assurance testing and deploy computers, mobile devices, printers and other hardware
Support Weil remote access, Virtual Machines and other solutions as they become available
Provide and assist with training, onboarding, and offboarding for Weil staff; partnering with the NY Training team to identify and standardize training requirements.
Learn & support new technology relating to Weil in order to provide support
Participate in IS meetings & calls, as required and read minutes to keep abreast of current issues in the IS department
Provide on-call and after hours assistance for local office, when required
Use the knowledgebase and standard troubleshooting practices and identify where procedures are required or need to be updated
Collaborate with colleagues in CA and IS escalation teams on complex technical issues across desktop, mobile, and conference technologies
Provide advanced troubleshooting and hands-on resolution of issues related to:
Windows 11 and macOS environments
Microsoft Office Suite and Outlook
Laptop configuration and deployment
Smartphones and mobile device management
Virtual Machines
Document management systems
File share document access
Configure, support, and troubleshoot Zoom and other conference room technologies ensuring reliable operation of AV and meeting room systems
Identify issues and recommend improvements to tools, workflows, and support processes to Regional IS manager
Ensure consistent follow-up and clear communication with users
Build and maintain strong relationships with end users and IS escalation teams
Any additional responsibilities as required by management.
Knowledge, Skills & Abilities:
5+ years of IT support experience with strong hands-on technical expertise
Advanced knowledge of:
Windows 11, Microsoft Office Suite, and Outlook
macOS and virtual desktop environments
Laptop provisioning and new hire setups
Mobile device management (Intune) and smartphone configuration
Conference room technologies (Zoom, AV systems)
Document management systems
Experienced with ticketing systems
Highly organized and comfortable communication with all levels of staff
Proven ability to troubleshoot complex technical issues independently
Strong communication and problem-solving skills
Experience in a professional services environment preferred
Education/Certifications:
Bachelor’s degree preferred or equivalent experience
Estimated hourly rate is $52.19 - $63.18 ($95,000- $115,000 annually). This position is overtime and bonus eligible. Compensation decisions within the range are dependent on the facts and circumstances of each case including but not limited to the individual's skills, experience, and qualifications.
Weil, Gotshal & Manges LLP offers a competitive compensation package comprised of base pay and discretionary year-end bonus for eligible employees. Benefits include, but are not limited to medical, dental, vision, disability coverage, life insurance, flexible spending plan and a 401K plan. Weil also offers generous paid time off and holidays. All decisions affecting employment at Weil, Gotshal & Manges LLP are made on the basis of qualification, performance and other pertinent work-related factors, and without discrimination against any person on the basis of race, color, sex, age, religion, national origin, disability, marital status, sexual orientation, gender identity or expression, pregnancy, veteran’s status, genetic information or any other legally protected status.
Skills Required
- 5+ years of IT support experience
- Previous team lead or coordinator experience
- Experience overseeing team workflow
- Advanced knowledge of Windows 11
- Advanced knowledge of Microsoft Office Suite and Outlook
- Advanced knowledge of macOS and virtual desktop environments
- Laptop provisioning and new hire setup experience
- Mobile device management (Intune) and smartphone configuration
- Conference room technologies (Zoom, AV systems) configuration and troubleshooting
- Experience with document management systems and file share access
- Experience with ticketing systems
- High organization and strong communication with all staff levels
- Proven ability to troubleshoot complex technical issues independently
- Ability to lead through influence and provide technical mentoring
- Experience in a professional services environment
- Bachelor's degree or equivalent experience
What We Do
Founded in 1931, Weil, Gotshal & Manges LLP has been a preeminent provider of legal services for the past 90 years. With approximately 1,200 lawyers in offices on three continents, Weil has been a pioneer in establishing a geographic footprint that has allowed the Firm to partner with clients wherever they do business. The Firm’s four departments, Corporate, Litigation, Restructuring, and Tax, Executive Compensation & Benefits, and more than two dozen practice groups are consistently recognized as leaders in their respective fields. Regulatory Information: http://www.weil.com/about-weil/regulatory-information
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