Coordinator – Operations Management

Company:Mercer

Description:

About Marsh

Marsh is the world’s leading insurance broker and risk advisor. We protect and promote possibility—helping our colleagues, clients, and communities thrive. We are part of Marsh McLennan, a global professional services firm with expertise in risk, strategy, and people.

The Role

We are seeking a detail-oriented and proactive Junior Operations Colleague to support our code setup and invoicing processes. This role is ideal for someone with 2–3 years of operations experience who enjoys working with data, improving process discipline, and partnering with stakeholders to ensure accurate financial transactions.

You will play an important role in maintaining high standards of data accuracy, compliance, and operational reporting , while also providing insightful analytics that supports sound decision-making.

What You Will Be Responsible For

• Data management: Maintain and organize business data (e.g., customer records, financial information, employee records) ensuring accuracy, completeness, and confidentiality.
• Financial administration: Support invoicing, collections coordination, and code management. Partner with Finance to maintain accurate records and support compliance.
• Project coordination: Assist with operational/project activities such as creating project codes, tracking progress, and coordinating with colleagues to help meet deadlines.
• Communication and correspondence: Draft and edit emails, memos, and other written communications for internal and external stakeholders.
• Reporting and analytics: Generate, reconcile, and analyze reports related to invoicing, code management, and operational metrics for management review.
• Policy and procedure compliance: Follow and reinforce company policies and procedures; stay informed on relevant regulations impacting operations.
• Problem solving and decision support: Identify operational challenges, propose solutions, and provide data-driven analysis to support decisions.
• Audit support: Assist with audit-related activities, including documentation, evidence gathering, and follow-ups.

What You Need to Have

• Bachelor’s degree
• 2–3 years of experience in operations, finance, or a related role
• Strong organizational and time management skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills and comfort collaborating with stakeholders at different levels
• Strong attention to detail and a high standard of accuracy
• Solid analytical capability—able to interpret data and generate clear insights
• Sound judgment and problem-solving skills

What Makes You Stand Out

• Experience working with invoicing, collections processes, or cost/project code setup
• Advanced Excel skills (pivot tables, lookups, reconciliation)
• Comfort working in a process-driven environment with deadlines and controls

Why Join Marsh

At Marsh, we help you grow through professional development, stretch opportunities, and exposure to a global network of colleagues. We value inclusive teams, collaboration, and doing what’s right for our clients and each other.

How to Apply

Submit your application through our internal/external careers site, including your resume. Selected candidates will be contacted for next steps.

Marsh is an equal opportunity employer. We are committed to a diverse, inclusive, and flexible work environment. Reasonable accommodations are available for applicants with disabilities.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.