Why Panera?
At Panera, we believe in creating a warm, welcoming workplace where our teams can do their best work. This role is a vital part of that mission—making our spaces functional, friendly, and infused with the same warmth and care we bring to our guests.
Job Description
Panera is looking for a dynamic Office Services Coordinator to lead day-to-day operations and ensure an exceptional workplace experience at our Newton Support Center. This hands-on role blends operations, hospitality, event logistics, and facilities management, acting as the go-to liaison between Panera, building vendors, and internal teams. The role is based in Newton, MA and requires on-site presence five days a week.
Responsibilities
Workplace Experience
- Welcome visitors with Panera warmth; manage front-of-house hospitality.
- Organize and support on-site events, meetings, and catering—from planning to execution.
- Collaborate with IT and AV teams to ensure seamless meeting support.
Administrative Support
- Maintain Office Services email inbox, promptly addressing facility or service requests.
- Schedule and coordinate internal meetings, submitting invites and booking rooms as needed.
- Manage expense reports, corporate card transactions, and oversee vendor contracts and invoicing.
Office & Facilities Management
- Serve as the primary liaison with property management and vendors to ensure timely maintenance, janitorial oversight, and workplace improvements.
- Oversee mailroom operations (inbound/outbound, FedEx, UPS, USPS), copy rooms, supply ordering, and inventory.
- Lead safety and security efforts, including badge issuance, emergency protocols, and coordination with local first responders.
Culture & Engagement
- Develop and maintain strong relationships with suppliers and catering partners to elevate the employee experience.
- Partner with internal stakeholders to coordinate employee engagement events.
Qualifications
- B.S., B.A. in business administration or other relevant area preferred, or an Associate’s degree with work equivalency
- 1-2 years of experience in professional office environment
- Proficiency in MS Office Suite (Outlook, Word, Powerpoint, Excel, Teams)
- Must be able to lift and carry up to 25 lbs.
- Excellent organizational, communication and time management skills
- Ability to multitask, stay calm under pressure, and adapt quickly to evolving needs
- Friendly, service-oriented demeanor with a collaborative spirit
- Self-starter who is resourceful, detail-focused, thrives working independently, and is able to work on-site 5-days/week (M-F)
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What We Do
Panera began in 1987 as St. Louis Bread Company, a humble community bakery founded with a sourdough starter from San Francisco and a dream of putting a loaf of bread in every arm. While our business has expanded well beyond St. Louis since then, that same sourdough starter is still used in our iconic sourdough bread and the craft of baking bread fresh each day remains at the heart of Panera Bread. Each day, our trained bakers fill our bakery shelves with delicious freshly baked cookies, pastries, bagels, and a range of breads from focaccia to classic baguettes. We believe in serving delicious, freshly prepared, clean food made with carefully selected ingredients that we are proud to serve our own families. Our menu, crafted by chefs and bakers, features classic, comforting dishes, each with an intriguing twist. We respect our planet and take measures to lessen our impacts. We believe in treating people with warmth, kindness, and respect, whether it’s a guest in our cafe or one of our associates. And we believe in helping our local communities, especially in times of need. We’re also focused on improving quality and convenience. With investments in technology and operations, we offer omni-channel access to your Panera favorites – like mobile ordering, catering, and Rapid Pick-Up® for to-go orders, Curbside pick-up and delivery – all designed to make things easier for our guests. Today, Panera operates as both Panera Bread® or Saint Louis Bread Co St. Louis Bread Company in 48 states, the District of Columbia and Canada. Panera Bread is privately held by JAB Holding Company. Panera Bread is part of Panera Brands, one of the largest fast-casual restaurant platforms in the U.S., comprised of Panera Bread®, Caribou Coffee® and Einstein Bros.® Bagels.
