Coordinator Non-Technical Customer Support

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.  

The Coordinator Non-Technical Customer Support for Beckman Coulter Diagnostics is responsible for Making available in time quotations for spare parts, service visit charges, service contracts’ proposals (AMC/CMC), Processing of P Os on time for service revenue realization with minimal errors, Monitoring of AR and regular follow up with field teams for sizeable reduction in past due AR and minimal AR from current invoicing. 

This position is part of the Service Administration (under Dx Service Org) located in Mumbai and will be on-site. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. 

You will be a part of the Service Administration Team  and report to the Manager - Service Admin & Technical Excellence Center responsible for providing/facilitating for non-technical and technical back-end support to service and application teams in Beck Dx. If you thrive in a for interesting, extensive learning oriented, multi-faceted role and want to work to build a world-class Service Support organization—read on.

In this role, you will have the opportunity to:

• Work with different ERP Modules in Oracle and Service Max –

Such as “Coordination and Despatch of calls module”, “methodologies for spare parts booking and invoicing”, “OKS module for service contracts” etc.

• Learn and work with different dynamics of business commercials in service and analyzing various data-sets related to service operation.
• Understand importance of spare parts’ inventories and monitoring mechanisms.

The essential requirements of the job include:  

• Graduate / Post Graduate Qualification from University.
• 2-3 experience in service coordination / service revenue generation.
• Added Advantage – proficiency on any of ERP modules.

It would be a plus if you also possess previous experience in:

• PPT Presentations.
• Hands On experience of PowerBI.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.