Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...
Position Summary:
Supports a portfolio of National Account Customers or Regional Chain Account Customers through day-to-day tactical, customer relationship management activity. Assists the Account Managers by coordinating customer activities and providing internal support to their customer account teams. Facilitates interactions between internal supporting departments and customer corporate office.
Essential Functions:
Organizes all essential communication for key projects, e.g. promotions, limited time offers and product changes
Manages order guide process
Reviews internal initiatives from a customer perspective to ensure proper execution
Coordinates new item setup
Directs internal Gordon Food Service teams in new restaurant location openings
Creates standard and ad hoc reports to support customer using the Data Warehouse. Analyzes reports to ensure data integrity.
Provides support, where needed, for Market Basket preparation.
Participates in business reviews as directed by National Account Manager.
Serves as the escalation point for any customer service issues requiring additional support that is beyond the Customer Service Representative ability. Resolves conflicts.
Participates as a core member in the new customer implementation process.
Works directly with customers to resolve issues (including general inquiries, service and product issues)
Performs other duties as assigned.
Knowledge / Skills / Abilities:
Highly motivated, self starter with a focus on details and accuracy in a fast paced environment
Excellent written, verbal, organizational and communication skills.
Ability to problem solve and develop solutions to a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices.
Ability to multi-task, organize, prioritize and work independently or within a team environment
A natural desire to serve our customers
We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.
Skills Required
- Experience creating standard and ad hoc reports using a Data Warehouse
- Highly motivated self-starter with attention to detail and accuracy
- Excellent written, verbal, organizational and communication skills
- Ability to problem solve and develop solutions for complex business issues
- Ability to multi-task, organize, prioritize and work independently or in a team
- Customer-focused mindset with ability to resolve customer service and product issues
What We Do
We’ve grown to become the largest family-operated broadline food service distributor in North America by upholding the same business approach since 1897—being passionately committed to the people we serve. We believe in the power of good food—to bring people together and make moments special. Every product, every order, and every decision we make is inspired by the people on the other side of the plate. We distribute to foodservice operators throughout the Midwest, Northeast, Southeast and Southwest regions of the U.S. and coast to coast in Canada. Our company also operates more than 170 Gordon Food Service Stores, which are open to the public and provide the benefits of restaurant-quality products and friendly, knowledgeable service. Gordon Food Service Stores do not charge a membership fee. Gordon Food Service Stores are the primary supplier for many small foodservice operators, including: restaurants, churches, daycare providers, caterers, event planners, and other small businesses. We offer a broad range of employment opportunities throughout our corporate offices, distribution centers, and retail stores. We have a strong commitment to our employees and foster an environment that promotes internal growth, training, and career development opportunities. Gordon Food Service is an Equal Opportunity Employer and does not discriminate against any person on the basis of age, sex, race, religion, national origin, disability, or veteran status.
