The Role
Coordinates passenger seating and manifests, communicates guest information across ships and land-based teams, assists with train depot check-in, responds to employee and vendor inquiries, and supports management projects in a fast-paced Alaska tourism operation.
Summary Generated by Built In
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
Are you detail-oriented and enjoy puzzles? The Logistics Coordinator works behind the scenes to ensure a seamless guest experience during their land journey in Alaska. Service, accuracy, and timeliness are our bywords.
Are you detail-oriented and enjoy puzzles? The Logistics Coordinator works behind the scenes to ensure a seamless guest experience during their land journey in Alaska. Service, accuracy, and timeliness are our bywords.
RESPONSIBILITIES
- Assign passenger seats and create manifests for onboard and office staff.
- Communicate guest information to ships and other land-based divisions.
- Assist with the check-in process of independent travelers at the train depot.
- Routinely answer calls and emails from employees, management, and vendors.
- Support the management team with any special projects and requests.
REQUIREMENTS
- Must pass a pre-employment background check.
- Minimum age of 18 years is required to reside in company housing, where available.
- Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
KNOWLEDGE, SKILLS, & ABILITIES
- Demonstrable computer skills with a working knowledge of Word, Excel, Outlook & Windows.
- Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
- Ability to work in a fast-paced environment with multiple tasks and external influences.
- Ability to work independently with minimal supervision while achieving daily goals.
- Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
Benefits
- Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
- Reward for Referral Program
- Experience – Of a lifetime!
- Rewards & Incentives
- Community Service
- Employee Activities
- Professional Growth
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
About
We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.Our teams participate in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.HAP is committed to a diverse, equitable, and inclusive work environment. The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.
Skills Required
- Pass a pre-employment background check
- Be at least 18 years old to reside in company housing, where available
- Be eligible to work in the United States
- Working knowledge of Word, Excel, Outlook, and Windows
- Ability to organize and prioritize work while meeting time constraints
- Ability to work effectively in a team environment
- Ability to work in a fast-paced environment while managing multiple tasks
- Ability to work independently with minimal supervision
- Ability to comply with company policies, procedures, and health and safety standards
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The Company
What We Do
We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.
