The Role
Coordinates guest logistics by preparing and distributing guest documents, activity reports, welcome materials, and related data. Collaborates across departments to ensure information accuracy and consistency, communicates guest details as a support liaison, and helps deliver an optimal guest experience. Requires strong organization, attention to detail, communication, deadline management, computer application proficiency, and the ability to work on foot in a fast-paced environment.
Summary Generated by Built In
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
We are a collaboration of Holland America Line and Princess Cruises, innovators in Alaska tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, lodges and hotels, motor coaches, and domed rail cars for the best Alaska experience available. Our guests experience both comfort and adventure that is truly unmatched.
We are a collaboration of Holland America Line and Princess Cruises, innovators in Alaska tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, lodges and hotels, motor coaches, and domed rail cars for the best Alaska experience available. Our guests experience both comfort and adventure that is truly unmatched.
RESPONSIBILITIES
- Oversees the preparation and compilation of all guest documents, including distributing detailed activity reports needed to analyze guest activity.
- Collaborates with fellow Logistics Coordinator to ensure consistency between guest documents and company reports by assisting with the preparation and organization of guest data.
- Communicates with other departments regarding detailed guest information and acts as a support liaison.
- Oversees the compiling of guest welcome materials and reviews them for accuracy in order to ensure an optimal guest experience.
REQUIREMENTS
- High school completion or equivalent certification.
- Ability to prioritize work, meet deadlines, and maintain attention to detail, while working in a team or group environment.
- Ability to communicate clearly, verbally, and written, with customers, employees, and management.
- Proficiency in the use of computer business applications, with working knowledge of computerized reservation systems.
- One (1) year of experience in positions involving logistics work or equivalent experience is preferred.
- Must pass a pre-employment background check.
- Minimum age of 18 years is required to reside in company housing, where available.
- Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Knowledge, Skills, & Abilities:
- Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
- Ability to work in a fast-paced environment with multiple tasks and external influences.
- Ability to work independently with minimal supervision while achieving daily goals.
- Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
- Ability to stand/walk/work on feet for a minimum of 8 hours per day.
Benefits
- Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
- Reward for Referral Program
- Experience – Of a lifetime!
- Rewards & Incentives
- Community Service
- Employee Activities
- Professional Growth
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
About
We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.Our teams participate in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.HAP is committed to a diverse, equitable, and inclusive work environment. The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.
Skills Required
- High school completion or equivalent certification
- Ability to prioritize work, meet deadlines, and maintain attention to detail
- Ability to work effectively in a team or group environment
- Clear verbal and written communication skills
- Proficiency with computer business applications
- Working knowledge of computerized reservation systems
- One year of logistics experience or equivalent experience
- Must pass a pre-employment background check
- Must be eligible to work in the United States
- Ability to stand, walk, and work on feet for at least eight hours per day
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The Company
What We Do
We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.
