Coordinator, Leaves & Accommodations

COORDINATOR, LEAVES & ACCOMMODATIONS
About Carvana
At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years. 

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.  

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do. 

About the team and position
Carvana’s People Operations (POps) team is the engine room of our organization. Within HR Operations, the Leaves & Accommodations Team works to compassionately and effectively manage leave and accommodation requests, balancing business needs with employee well-being during life’s most critical transitions.

As a Coordinator, Leaves & Accommodations, you will play an essential entry-level role on our team by supporting the daily execution and administrative lifecycle of our Leave of Absence (LOA) and Americans with Disabilities Act (ADA) processes. Working closely with Leaves Specialists and HR Operations leaders, you will leverage your customer service orientation, organizational skills, and strict attention to detail to ensure seamless support for Carvana team members nationwide.

This is a fully on-site position, Monday through Friday, at our corporate HQ in Tempe, Arizona.

What you’ll be doing 

• Inbox & Triage Management: Monitor and triage the central Leaves inbox daily. Respond to routine team member inquiries regarding medical, parental, personal, and state leaves, and escalate complex cases to Leaves Specialists.
• Intake & Case Setup: Execute daily administrative intake processes for Leave of Absence and accommodation requests across internal systems (AbsenceSoft and Workday).
• Documentation & Data Integrity: Collect, log, and maintain accurate leave-related medical notes, forms, and compliance documentation, ensuring chronological notation and legal confidentiality.
• Return-to-Work (RTW) Support: Partner with Workers’ Compensation Coordinators, direct leaders, and Leaves Specialists to assist with Return-to-Work workflows, confirming team member return status and updating records within 24–48 hours.
• Compliance Tracking: Supports with sustaining operational timeframes to ensure consistent 2-day and 5-day action windows for leave eligibility and accommodation notices.
• Cross-Functional Collaboration: Partner cross-functionally with all Leaves Specialists,  HR Operations, Benefits, Payroll, and site leadership to drive administrative tasks to completion.
• Continuous Improvement: Share feedback on friction points to help streamline processes, administrative templates, and communication workflows.

What you should have/know

• 1+  years of professional experience in an HR, Administrative, or Customer Support capacity.
• Basic familiarity or strong willingness to learn leave regulations (FMLA, ADA, PWFA, and state-specific paid leave laws).
• High level of accuracy, self-motivation, organizational skills, and keen attention to detail.
• Exceptional written and verbal communication skills, with professional email etiquette when handling confidential data.
• Ability to navigate multiple software platforms efficiently (experience with Workday, AbsenceSoft, Slack, or Google Workspace is a plus).
• Ability to maintain absolute discretion and confidentiality regarding employee medical and personal information.

The culture fit (Non-Negotiable)

Core Value

What It Means in Practice 

Customer Service Obsession

You genuinely love helping people through complex administrative lifecycles, translating complex policies into clear, painless guidance.

High Ownership & Accountability

You take total responsibility for your tasks, executing them accurately and on time without passing the buck.

Low Ego & Willingness to Learn

You thrive on feedback, operate with a continuous learning mindset, and view every mistake as an opportunity to improve a process.

Common Sense Over Strict Policy

You are driven by smart critical thinking rather than just hiding behind rigid code books. You solve for the person, not just the process.

Don't Meet 100% of the Qualifications?
At Carvana, we value diverse backgrounds and experiences. We encourage you to apply even if your experience doesn't fit every single bullet point. Give it a shot—we'd love to hear from you!

What we’ll offer in return

• Full-Time hourly position.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.

Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff
Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.