Coordinator, Inside Sales

Who we are…

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We deliver tailored solutions with trusted service, exceptional quality, and industry-leading speed. Our team partners closely with customers to understand project needs, craft custom doors and frames, and deliver results—often in two weeks or less.

With deep expertise and a strong commitment to reliability, we help customers stay on schedule and solve challenges across industries including healthcare, hospitality, education, and retail.

We’re a collaborative, hands-on team that thrives in a fast-paced environment. If you’re looking to make a meaningful impact and be part of a company that values speed, service, and quality, we invite you to join us and help lead the way.

Key Responsibilities:

• Provide resolution to basic customer requests including, but not limited to sample requests, order documentation inquiries (open and invoiced), introductory product knowledge, website/e-tool navigation, understand account service structure and where to retrieve account information. 
• Actively identifies and communicates opportunities for organizational growth, process improvement, and enhanced customer engagement, contributing to the long-term success of the company.
• Demonstrates a strong commitment to our core values in all interactions, decisions, and contributions, fostering a positive and values-driven workplace culture.
• Maintain clear and professional communication via phone and email. 
• Answer incoming customer phone calls in a professional manner while maintaining appropriate phone metrics and KPIs. 
• Identify and correct issues within customer estimates or orders
• Develop a general understanding of hardware templates and applications, warranty claim process, and manufacturing limitations and specifications. 
• Follows established internal escalation protocols to address procedural challenges, collaborating with relevant teams to ensure efficient issue resolution
• Maintain a collaborative and team-oriented work environment. 
• Adhere to all company safety and environmental regulations. 
• Available to work occasional weekends and extended hours during the work week as needed, as well as being flexible to schedule changes. 
• Potential for travel at a minimal capacity for training purposes.  
• Perform other duties as assigned by the Inside Sales Supervisor to ensure positive customer experience.  

Skills and Competencies:

• Demonstrates the ability to adjust to shifting priorities, new processes, and evolving business needs in a fast-paced environment.  
• Strong verbal and written communication skills. 
• Ability to handle stressful situations and difficult customers calmly and professionally. 
• Strong organizational and multitasking abilities while maintaining a high level of attention to detail.
• Proven ability to work independently and collaboratively in a fast-paced environment while meeting daily benchmarks
• Proficiency in Microsoft Office 365 suite of applications (examples: Outlook, Word, Excel).
• Strong foundational math skills with an emphasis on working with decimals, fractions, discounting, and the ability to accurately read and interpret rulers and measurements. 
• Metal experience preferred. 

Education & Experience:

• 1–2 years of customer service experience preferred.
• High school diploma or equivalent required 
• Associate degree or combination of relevant experience in door and/or frame construction experience, building supplies industry or manufacturing preferred.