Coordinator IDT

Plan/Execute transport from/to predesignated points as per shipments created by CS/ED

IDT Main Tasks:

• Planning of Transport, Check expected import arrivals and plan transportation for timely evacuation.

• ED gather equipment forecast from Sales and
  inform TD to plan movement.

• Allot Transport movement, Monitor/ follow up
  with the transporter for timely completion of movement.

• Record/Document the reasons for delay in movements

• Keep ED informed about status of movement
  to look for alternative options.

• Maintain Vendor Matrix.

• Update ICCL Reports with reasons for deviations.

• Liaison with vendors to close disputes.

• Create WO for pending moves as per TRWW0101 report.

• To maintain NIL VIM pendency

• Handle Customer phone calls and cases correspondence with customer.

• Handle booking queries on calls and emails.

• Act as point of entry related to shipment planning
  and coordination with operation teams and sales for all necessary communication.

• Follow standard processes and new requirements as communicated by management.

• Building customer rapport for better service.

• Complete all functional HIP training timely.

• Adhere to KPIs for timely work order creation,
  case resolutions & Cisco calls.

• Deliver the highest levels of quality, be customer-oriented and create value for customers as well as
  for Hapag-Lloyd

IDT Support Tasks :

• Link/Delink work order as per CS Request for
  shipment amendments.

• Interdepartmental co-ordination with TD/ CS/ED/GSC/POL for resolution of issues

Mandatory: Request you to please provide answers to the
questions below as part of the shortlisting process
(kindly attach your responses along with your resume).

1. Please describe a process enhancement, automation
   initiative, or operational improvement project
   that you have led or significantly contributed to.
2. How do you handle service issues, escalations, 
   shipment delays, or disputes while maintaining
   operational efficiency and customer satisfaction?
3. Which specific skills, operational expertise, 
   system knowledge, or best practices would you 
   bring to the role, and how would they contribute
   to improving inland delivery performance and 
   customer experience?

Industry Knowledge

• 1-2 years of industry experience in transportation industry

• Good knowledge of ICD/CFS Operations required

• Familiar with Port operations Sharp focuses
  on cost management

• Vendor management experience preferred

• University degree or equivalent

• Working knowledge of MS Office

• Able to work well with others and follow guidelines

• Positive attitude

• Receptive and be able to grasp new ideas and motivate oneself for personal development

Business Systems/IT

• Awareness of data quality importance, T&T, steering, etc.

  • Good knowledge of user application systems (FIS, MS Office, Word, Excel)

  • Process knowledge & systems support optimization

  • Ability to promptly process data and request under pressure

• Understanding data quality benchmarking and management