The Benefits Delivery Coordinator serves as a key execution partner within PCX, supporting scalable Tier 1 delivery activities across Time Off, Retirement, and broader Benefits operations. This role is responsible for mailbox triage, invoice processing, recurring reporting and data validation that directly support the accuracy and stability of benefits administration.
By centralizing structured, repeatable workflows within PCX, the Coordinator enables the PCX Analyst to focus on higher-complexity Tier 1 and subject matter expert level activities. The ideal candidate is process-oriented, systems-savvy, and comfortable operating in a high-volume, execution-focused environment requiring disciplined prioritization and consistent delivery.
Responsibilities1. Time Off Reporting & Operational Monitoring (30%)
• Run and validate recurring leave reports, including absence validation, fiscal period reporting, intermittent leave, LOA benefit reporting, and sweeper reports.
• Monitor inbound file loads from leave vendor and resolve employee data discrepancies in partnership with PCX Analyst and vendor.
• Track and reconcile leave billing, premium collections, arrears processes, and carrier reporting.
• Identify trends, discrepancies, or recurring data issues and escalate to PCX Analyst as appropriate.
• Maintain and follow established SOPs to ensure consistent and accurate process execution.
• Recommend process improvements and support documentation updates as workflows evolve.
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2. Absence Queue & Balance Inquiry Processing (20%)
• Manage and action accrual and balance inquiries related to vacation and sick leave received via Oracle work queue
• Review employee records to validate accrual calculations and current leave balances.
• Respond to routine inquiries using established policies and SOPs.
• Escalate complex or policy-driven questions to the PCX Analyst
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3. Mailbox Triage & Intake Management (20%)
• Monitor shared Benefits and Leave mailboxes.
• Route complex or policy-driven cases to appropriate PCX SMEs with relevant context and documentation.
• Ensure timely acknowledgment and tracking of inbound requests.
• Identify recurring inquiry themes and partner with PCX Analyst/COE on process enhancements and efficiency improvements.
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4. Vendor Invoice Processing & Reconciliation (20%)
• Review, validate, and prepare vendor invoices for submission across Time Off, Retirement, and other Benefits vendors.
• Perform allocation checks, data validation, and reconciliation prior to approval routing.
• Maintain invoice tracking logs and ensure adherence to established billing schedules.
• Escalate discrepancies or unusual variances to COE for review.
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5. Retirement Operational Support (5%)
• Manage pension Service Now inquiry intake and routing to US-based SMEs, escalating incomplete or misdirected requests as needed.
6. Benefits Operational Support (5%)
• Review standard reports from vendors and take appropriate action to ensure integrity of data and appropriate employee coverage.
Coordinate resolution of integration file issues with PCX Analyst and COE, as needed.________________________________________
Qualifications
- 2–4 years of experience in Benefits operations, HR shared services, payroll support, finance operations, or similar structured delivery environments.
- Experience working with reporting, data validation, reconciliation, or invoice processing.
- Strong attention to detail and commitment to accuracy in repeatable processes.
- Proficiency in Excel and comfort navigating HRIS systems and vendor platforms.
- Ability to manage multiple priorities in a high-volume environment.
- Strong written communication skills for case documentation and routing.
Skills Required
- 2-4 years of experience in Benefits operations, HR shared services, payroll support, finance operations, or similar structured delivery environments.
- Experience working with reporting, data validation, reconciliation, or invoice processing.
- Strong attention to detail and commitment to accuracy in repeatable processes.
- Proficiency in Excel.
- Comfort navigating HRIS systems and vendor platforms.
- Ability to manage multiple priorities in a high-volume environment.
- Strong written communication skills for case documentation and routing.
Yum! Brands Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Yum! Brands and has not been reviewed or approved by Yum! Brands.
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Leave & Time Off Breadth — Corporate roles include four weeks of vacation, year‑round half‑day Fridays, company holidays, dedicated “Live Well” days, and paid volunteer days. These policies contribute meaningfully to overall compensation value for corporate employees.
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Wellbeing & Lifestyle Benefits — Offerings include free access to mental‑health counselors, onsite/virtual wellness tools, onsite gyms in select offices, and wellbeing discounts. Smoking‑cessation and weight‑management programs further bolster lifestyle support.
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Parental & Family Support — Benefits span family‑planning coverage such as adoption, fertility, and baby‑bonding leave. Corporate materials also note enhanced parental leave for U.S. corporate employees.
Yum! Brands Insights
What We Do
Yum! Brands, Inc., based in Louisville, Kentucky, and its subsidiaries franchise or operate a system of over 55,000 restaurants in more than 155 countries and territories under the Company’s concepts – KFC, Taco Bell, Pizza Hut and the Habit Burger Grill. The Company's KFC, Taco Bell and Pizza Hut brands are global leaders of the chicken, Mexican-style food, and pizza categories, respectively. The Habit Burger Grill is a fast casual restaurant concept specializing in made-to-order chargrilled burgers, sandwiches and more. What makes Yum! a great place to work? It's our people. As the world's largest restaurant company, we invest in people capability so that our global workforce can make the most of their careers. With ongoing opportunities for personal and professional success, we've built a culture that rewards and recognizes great effort while providing the flexibility that is so important to all of us.
