Responsibilities:
- Serve as an HR Technology liaison to internal and external end-users including tier 1 support, primarily through calls and emails.
- Work with the other members of the Workday Support team to respond to all phone, email, or Service Now inquiries to meet our 24-hour service-level agreement.
- Analyze, validate, and audit system data.
- Identify and recommend process improvements to better meet the needs of the business.
- Provide direction and feedback to end-users on issue resolution and affect change management by providing guidance toward proper administrative and technical practices.
- Work cross-functionally with internal and external customers to gather data needed to support the business.
- Assist in ongoing document retention and file retrieval.
- Complete system testing of new processes.
- Manage multiple projects with competing priorities to ensure all requests are handled in a timely manner.
- Create and maintain HR Technology process and user guide documents.
- Build and update system reports as requested by our end-users.
- Maintain working knowledge of HR areas to understand system and reporting needs and guidelines.
- Perform other related duties as assigned.
Qualifications:
- High School Diploma or equivalent required, Bachelor's degree preferred.
- Two to three years of HR Technology or other systems-related experience required.
- Experience with Workday preferred.
- Excellent customer service and communication skills including the ability to maintain a professional, friendly demeanor with individuals at all levels of the organization.
- Highly detail-oriented, analytical, and self-motivated.
- Ability to work on multiple tasks or projects simultaneously while successfully meeting critical deadlines.
- Ability to align work with strategic goals and adjust to changing priorities.
- Ability to maintain strict confidentiality.
- Ability to identify and resolve problems in a timely, effective manner.
- Strong Microsoft Office skills.
Competitive pay $48,546 - $58,275 annually.
The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Saint Louis Support CenterSkills Required
- High school diploma or equivalent
- Bachelor's degree
- Two to three years of HR Technology or other systems-related experience
- Experience with Workday
- Excellent customer service and communication skills
- Professional and friendly demeanor with individuals at all organizational levels
- Highly detail-oriented, analytical, and self-motivated
- Ability to manage multiple tasks or projects and meet critical deadlines
- Ability to align work with strategic goals and adapt to changing priorities
- Ability to maintain strict confidentiality
- Ability to identify and resolve problems in a timely and effective manner
- Strong Microsoft Office skills
What We Do
Panera began in 1987 as St. Louis Bread Company, a humble community bakery founded with a sourdough starter from San Francisco and a dream of putting a loaf of bread in every arm. While our business has expanded well beyond St. Louis since then, that same sourdough starter is still used in our iconic sourdough bread and the craft of baking bread fresh each day remains at the heart of Panera Bread. Each day, our trained bakers fill our bakery shelves with delicious freshly baked cookies, pastries, bagels, and a range of breads from focaccia to classic baguettes. We believe in serving delicious, freshly prepared, clean food made with carefully selected ingredients that we are proud to serve our own families. Our menu, crafted by chefs and bakers, features classic, comforting dishes, each with an intriguing twist. We respect our planet and take measures to lessen our impacts. We believe in treating people with warmth, kindness, and respect, whether it’s a guest in our cafe or one of our associates. And we believe in helping our local communities, especially in times of need. We’re also focused on improving quality and convenience. With investments in technology and operations, we offer omni-channel access to your Panera favorites – like mobile ordering, catering, and Rapid Pick-Up® for to-go orders, Curbside pick-up and delivery – all designed to make things easier for our guests. Today, Panera operates as both Panera Bread® or Saint Louis Bread Co St. Louis Bread Company in 48 states, the District of Columbia and Canada. Panera Bread is privately held by JAB Holding Company. Panera Bread is part of Panera Brands, one of the largest fast-casual restaurant platforms in the U.S., comprised of Panera Bread®, Caribou Coffee® and Einstein Bros.® Bagels.
