he Business
EXL’s Castle High Value and Risk Control divisions are the nation’s leading residential and commercial insurance survey providers. Castle High Value provides replacement cost estimating and loss prevention services on high value homes for personal lines insurance carriers, and is the recognized leader in the industry. EXL Risk Control evaluates commercial businesses and their operations, documenting underwriting concerns and making recommendations for risk improvement.
EXL delivers industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. https://www.exlservice.com/survey-and-risk-control
Why Apply?
· Competitive pay and benefits, including paid sick leave
· Superb training program
· Work from home
· Flexible Work Hours
· Career advancement opportunities
· Excellent culture and team
Pay Details:
Total compensation for this position is targeted at $13-$15 per hour. The target total compensation consists of a base hourly wage plus performance-based incentive pay. Incentive Pay is driven by productivity, turn-around time and quality, and is not sales-based.
The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.
EXL is looking for motivated and self-directed individuals with excellent customer service skills to schedule appraisal appointments with insurance policyholders and help homeowners submit their own home photos through our ASSIST self-survey product. All interested candidates are encouraged to submit their qualifications.
We provide a robust training program that ensures success and rapid integration with a top-notch team of customer service professionals.
Come join the EXL Survey and Risk Control team!
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
The Location
This is a remote position based out of your home office, requiring no travel.
Responsibilities
· Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns
· Responsible for providing a “concierge” service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have
· Responsible for keeping work order statuses up to date in the system
· Responsible for prioritizing work, meeting deadlines and achieving productivity goals
· Responsible for keeping management posted on any unusual situations, instructions, etc.
Knowledge, Skills, and Abilities Needed
· Excellent communication and customer service skills, technological proficiency, and the drive to exceed client expectations
· Demonstrates high emotional intelligence through good listening and problem-solving skills.
· Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously
· Ability to solve problems/technical difficulties with a variety of variables
· Ability to effectively respond to questions from managers, underwriters, agents, and policyholders.
· Strong analytical skills and resourcefulness
· Excellent written and oral communications
· Ability to manage multiple projects at once and handle time sensitive urgencies
Skills Required
- Excellent communication and customer service skills
- Technological proficiency (able to use and help others with mobile apps)
- High emotional intelligence, good listening and problem-solving skills
- Ability to organize, prioritize work, meet deadlines, and multi-task
- Ability to troubleshoot and solve technical difficulties with multiple variables
- Ability to effectively respond to questions from managers, underwriters, agents, and policyholders
- Strong analytical skills and resourcefulness
- Excellent written and oral communication
- Ability to manage multiple projects and handle time-sensitive urgencies
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
