About the Role
The Digital Reporter marketplace is built on the strength of our reporter network, and this role is responsible for keeping that network running well. As volume scales, we need someone who fully owns the operational layer: the reporter experience from onboarding through ongoing engagement, the QA feedback loop that protects quality, and the process documentation that turns tribal knowledge into institutional infrastructure
Reporting & Structure
Reports to the Manager, Strategy and Operations. Works alongside the Digital Reporter Operations team.
What You'll Do
Coordinate onboarding for new Digital Reporter independent contractors by tracking steps, communicating next actions, and ensuring smooth activation
Support engagement efforts: routing communications, flagging at-risk ICs, and helping execute retention touch points
Assist with QA workflows by reviewing reports, logging issues, and routing feedback per established standards
Build and maintain an internal knowledge base for Digital Reporter processes, playbooks, and operational procedures
Manage routine Slack and email communication with Digital Reporter's on operational matters
Identify gaps in existing documentation and help with closing them
What We're Looking For
1-2 years experience in a fast-growing startup or consulting firm
Organized and thorough. You complete tasks fully and document your work.
Clear written communicator comfortable sending professional IC-facing messages
Eager to build structure where it doesn't yet exist. This role requires initiative, not just execution.
Experience in coordinator, operations, or community management roles
Background in legal, deposition, or independent contractor management is a plus
Skills Required
- 1-2 years experience in a fast-growing startup or consulting firm
- Experience in coordinator, operations, or community management roles
- Background in legal, deposition, or independent contractor management is a plus
Filevine Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Filevine and has not been reviewed or approved by Filevine.
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Healthcare Strength — Health coverage is described as covering the major bases (medical, dental, vision) and is often framed as decent quality. In some cases, premiums and copays are portrayed as relatively favorable, suggesting tangible value from the plans.
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Parental & Family Support — Paid parental leave is positioned as a standard, clearly offered benefit. The presence of parental leave alongside disability coverage signals baseline family-support provisions typical of growth-stage tech employers.
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Fair & Transparent Compensation — Compensation is sometimes framed as fair or reasonable relative to role expectations, with technical roles in particular appearing closer to market-aligned ranges. This creates pockets where pay is perceived as competitive even if not consistently top-of-market across the company.
Filevine Insights
What We Do
Filevine is case management software built for and inspired by real attorneys. As a fully-featured suite of tools, it comes ready to manage every part of a moving case. Assign tasks, upload files or images, monitor staff productivity, and communicate with your client directly from within their case file. Our software is built on the truth that every law firm functions differently. That’s why Filevine is so customizable. Build new case-type templates, design automatic workflows, and receive customized reports on a schedule that fits your needs. Accessing your information is never a problem, because Filevine is hosted on The Cloud. To ensure security, your law firm’s data is protected through state-of-the-art encryption on redundant servers. All you need to get started is an internet connection and your favorite web browser. Learn more at filevine.com.
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