Project Coordinator, Customer Success, SmartSense (Multiple Office Locations, Hybrid)
- Monitor customer health indicators and escalate potential risks to the Customer Success Manager.
- Support onboarding, adoption, renewal preparation, and expansion activities.
- Assist with renewal readiness by preparing usage reports and customer success summaries.
- Maintain accurate customer records and project updates in Totango and JIRA.
- Prepare customer health reports and internal summaries for the CS team.
- Coordinate with Support and Implementation teams to resolve customer issues.
- Maintain up-to-date internal documentation and customer records.
- Support process improvements that enhance the customer experience.
- Manage the health of small business and tech-touch franchise locations that roll up to enterprise accounts.
- Assist with remediation and operational improvement projects as directed by CS leadership.
- High School Diploma or equivalent required.
- Strong project management, organization, and communication skills.
- Ability to manage multiple priorities and meet deadlines in a dynamic environment.
- Experience with CRM systems, project management tools, and Microsoft Office (Excel and PowerPoint).
- Ability to communicate effectively with internal teams and customers.
- College degree or college coursework preferred.
- Experience in SaaS, IoT, customer support, or call center environments is a plus.
At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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What We Do
Digi International (Digi) is a leading global provider of mission-critical and business-critical machine-to-machine (M2M) and Internet of Things (IoT) connectivity products and services. We help our customers create next generation connected products and deploy and manage critical communications infrastructures in demanding environments. Our embedded modules and off-the-shelf routers, gateways and network products are designed for relentless reliability and deliver unquestioned performance and security. Our cloud-based software and professional services help customers put their connected products and assets to work across a broad range of mission-critical industry applications. Founded in 1985, we’ve helped our customers connect over 100 million things, and growing.
