Coordinator, Corporate Insurance Claims

About Carvana

At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years. 

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.  

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do. 

About the team and position 

The Corporate Insurance Claims Coordinator is responsible for the intake, review and handling of auto, liability and property claims from inception to closure. This role will be responsible for reporting covered losses and liability claims to Carvana’s Third Party Administrator (“TPA”) and other responsible insurance carriers. The Corporate Insurance Claims Coordinator must maintain regular communication with Carvana’s operational teams to ensure timeliness of incident reporting and to collect other necessary details required to investigate claims, such as employee statements, pictures, police reports, other party contact information, etc. This role will act as the single point of contact for carrier and TPA adjusters, and anyone else involved in the claim in order to proactively provide updates and information to ensure the claim progresses and is handled appropriately. The role will also partner with Safety to assist with incident investigations where necessary. Incidents and claims are reported, tracked and managed within Carvana’s Risk Management Information System (“RMIS”). The Corporate Insurance Claims Coordinator will be responsible to follow a regular schedule for claim follow up and documenting claim progress and settlements within the RMIS. In addition to the claim handling responsibilities of this role, the Corporate Insurance Claims Coordinator may be assigned special projects, as well as contribute ideas to process and system enhancements in an effort to promote the success of the Corporate Insurance Team and Carvana. 

The Corporate Insurance Claims Coordinator reports directly to the Corporate Insurance Sr. Specialist within the Corporate Insurance Department. This role will focus on coverages and losses involving Carvana’s owned commercial fleet vehicles, auto liability and other property and general liability claims that may arise.

This is a fully on-site position, Monday through Friday, at our corporate HQ in Tempe, Arizona.

What you’ll be doing 

• Receive reports of incidents from both internal and external sources and ensure timely claim reporting to insurance carriers and TPA. 
• Investigate and maintain both internal and carrier reported claims to ensure timely and appropriate resolution and closure.
• Verify policy coverages and independently makes determination to self-insure vs. carrier insured claims. 
• Secure and organize pertinent information collected during incident reporting and incident investigation and fully documents claim handling progress within RMIS. 
• Partner with Carvana’s Safety personnel to share details of incidents and to provide incident investigation support where necessary.
• Regularly communicate with Fleet Maintenance Manager to provide timely claim updates for damaged CMV Fleet vehicles
• Responsible for other insurance program and claim administration functions, such as dissemination of Carvana’s insurance policy and auto liability insurance cards to field operational groups and training support
• Perform other duties as assigned

What you should have/know

• Strong investigative and problem-solving skills
• Proven ability to multitask while maintaining attention to detail
• Excellent verbal and written communication skills
• Ability to exercise prudent discretion regarding confidential and sensitive personnel information
• Insurance Industry Experience is a plus

Don't Meet 100% of the Qualifications?

At Carvana, we value diverse backgrounds and experiences. We encourage you to apply even if your experience doesn't fit every single bullet point. Give it a shot—we'd love to hear from you!

What we’ll offer in return

• Full-Time salary position with a competitive salary
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.