As a Commercial Steering Coordinator, you support Hapag-Lloyd Benelux in improving commercial performance. You turn data into clear insights, explain deviations and trends, and help internal stakeholders align on priorities and actions. This role requires strong business understanding and communication skills.
Responsibilities- Identify deviations, trends and opportunities in volumes, revenues and customer performance, and translate them into clear recommendations and actions.
- Align priorities across Sales and other internal stakeholders and create buy-in for decisions and focus topics.
- Monitor commercial KPIs and sales performance and propose corrective actions to support target achievement.
- Prepare forecasts, reports and management updates and ensure consistent definitions and a single source of truth.
- Track market and competitor developments and translate them into commercial implications.
- Support pricing and customer focus discussions with structured analyses and business rationale.
- Support customer segmentation and targeted sales approaches together with the sales team and monitor effectiveness.
- Drive practical improvements in reporting and commercial processes in collaboration with relevant teams.
- Provide ad-hoc support to the Sales Director (administrative and analytical).
- Commercial mindset with strong stakeholder management skills;
- Able to influence without formal authority
- Strong in interpreting numbers, spotting anomalies and finding explanations with the business
- Structured, proactive and comfortable working under pressure
- Fluent in English
- Basic understanding of KPI and reporting concepts
- Advanced Excel skills (formulas, pivot tables, charts)
- Experience with BI/reporting tools such as QlikSense/QlikView and/or Salesforce reporting is a plus
- Experience with CRM systems (Salesforce or similar) is a plus
Experience with process improvement (Lean/Six Sigma) is a plus, but not required
No programming required; affinity with data and reporting is important
Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.
- Sportfee of maximum 15 euro per month
- Hapag-Lloyd Global Bonusplan
- 8,33% holidaypay
- Very extensive training offer
- Possibility to buy 4 more leave days
- Travel expenses reimbursement €0,30 per km
- Bike/scooterplan
- Full reimbursement public transport
- Various social events
Skills Required
- Commercial mindset with strong stakeholder management skills
- Ability to influence without formal authority
- Strong numerical interpretation skills; spotting anomalies and explaining findings
- Structured, proactive, comfortable working under pressure
- Fluent in English
- Basic understanding of KPI and reporting concepts
- Advanced Excel skills (formulas, pivot tables, charts)
- Experience with BI/reporting tools (QlikSense, QlikView) or Salesforce reporting
- Experience with CRM systems (Salesforce or similar)
- Experience with process improvement (Lean/Six Sigma)
What We Do
With a fleet of 280 modern container ships and a total transport capacity of 2.1 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,700 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.1 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. Around 2,900 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.
