To coordinate and ensure timely execution of cargo operations activities for the assigned area, including vessel load/discharge, terminal coordination, documentation, and stakeholder communication, while maintaining operational accuracy, compliance, and adherence to SLAs
ResponsibilitiesGeneral Tasks and Responsibilities
1. Ensure task completion as per agreed SLA with Areas / Region
a. Arrange Load/Discharge (TBU / CBF)
- Check and trace pending containers
- Check customs status
- Check DG documentation and acceptance
- Review import discrepancies before vessel arrival
- Create and evaluate no-move status for containers
- Create and provide TBU
- Handle COD and late runner cases
- Update missing PT DG container numbers in FIS
- Insert container numbers and stowage position for DG cargo
- Maintain terminal dates
- Coordinate OOG handling and update E-forms as per guidelines
- Monitor cargo patrol and DG hold containers
b. Distribute Load/Discharge Information
- Share DG manifest
- Provide load/discharge information
- Share reefer manifest
c. Finalize Load/Discharge
- Prepare and submit manual TDR
- Validate planned vs actual load/discharge data
- Maintain round voyage actuals
- Obtain VIA/rotation number from terminal and customs
e. Organize Ad-hoc / Special Handlings
- Seal changes and reefer temperature deviations
- DG placard issue resolution
- Re-export and long-standing containers
- Monitor import evacuation within free time
- Ensure compliance with port, terminal, marine, and customs regulations
- Coordinate with partners and stakeholders for timely and accurate cargo data exchange
- Monitor and approve late gate requests as per protocols
- Maintain records of containers not in terminal, missing documents, and shortfall cases
- Track and update operational exceptions
- Generate and share reports (BB, DG manifests, empty containers, tank containers, etc.)
- Reconcile planned vs actual operations and identify discrepancies
- Maintain deadlines and cut-offs in FIS/workflow tools
Position KPIs
- LAB (Loaded as Booked)
- Process Accuracy & Timeliness
- Variable / Terminal-related costs
- Additional KPIs defined by CoE (Center of Excellence)
Communication / Organizational Skills - Good communication and coordination skills
Strong time management and organizational abilities
- Values / Behaviors
- Positive, proactive “can-do” attitude
- Ability to work effectively under operational pressure
- Team-oriented mindset with ownership and accountability
Required Experience & Skills
- Minimum Graduate from any field.
- 4 to 5 years of experience in transportation/cargo operations
- Strong knowledge of cargo operations and terminal processes
- Proficiency in business systems / IT tools used in operations
Skills Required
- Graduate degree in any field
- 4 to 5 years of experience in transportation or cargo operations
- Strong knowledge of cargo operations and terminal processes
- Proficiency in business systems and IT tools used in operations
- Good communication and coordination skills
- Strong time management and organizational abilities
What We Do
With a fleet of 280 modern container ships and a total transport capacity of 2.1 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,700 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.1 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. Around 2,900 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.
