CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Key Responsibilities May Include:
- Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
- Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
- Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
- Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
- Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
- Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
- Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
- Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.
Location: Mechelen, Belgium | Full-Time, hybrid| Regular Position
Join a Team That Keeps Business Moving
At CHEP, we're looking for a proactive and customer-focused Coordinator Business Support Analyst to play a key role in delivering exceptional service to our customers and supporting the smooth operation of our business.
This is an exciting opportunity for someone who enjoys solving problems, collaborating across teams, and building strong relationships while making a tangible impact on customer satisfaction and business performance.
What You'll Be Doing
As a Business Support Analyst, you will act as a trusted partner for customers and internal stakeholders, ensuring efficient issue resolution and outstanding service delivery.
Key Responsibilities
Serve as the main point of contact for customer inquiries, requests, and escalations.
Manage customer onboarding activities, including account setup and support.
Conduct customer stock audits and ensure timely completion of audit activities.
Analyze audit results and negotiate successful outcomes with customers.
Collaborate closely with Sales, Finance, Operations, and Customer Service teams to resolve issues and improve the customer experience.
Maintain accurate customer data and service records across relevant systems.
Monitor customer performance and identify opportunities to improve service levels.
Support continuous improvement initiatives aimed at streamlining processes and enhancing operational efficiency.
Proactively identify customer concerns and implement solutions that drive customer retention and satisfaction.
Act as the voice of the customer internally, ensuring customer needs are understood and addressed.
Organize and prioritize daily activities effectively while maintaining a clear overview of business priorities.
What We're Looking For
You bring a passion for delivering excellent customer service and the ability to build strong relationships across a wide range of stakeholders.
Ideal Experience & Skills
Experience in customer service, business support, account management, operations, supply chain, or a similar role.
Strong analytical skills with the ability to interpret data and identify trends.
Excellent problem-solving and negotiation skills.
Ability to work cross-functionally and influence stakeholders.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Customer-centric mindset with a focus on continuous improvement.
Strong communication skills in both written and spoken Dutch and English. Additional languages are a plus.
Proficiency with Microsoft Office and business systems.
Why Join CHEP?
At CHEP, you'll be part of a global organization that values collaboration, innovation, and continuous improvement. You'll work alongside talented colleagues, gain exposure to multiple business functions, and have opportunities to grow your career while making a meaningful contribution to our customers and our business.
What we offer?
Lunch vouchers
STI Bonus Plan
Laptop
Hospital Insurance fully paid by CHEP for employee and it’s family
Ambulant plan
Group Insurance
Eco Vouchers
End Year premium
Workweek of 40 hours per week – 20 days of annual leave (if worked full time during previous year) + 12 ADV days (1day per worked month)
Ready to make an impact? Apply today and help us deliver exceptional customer experiences every day.
Remote TypeHybrid RemoteSkills to succeed in the roleAdaptability, Building Rapport, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer Support, Data Storytelling, Empathy, Experimenting, Our Business, Problem Resolution, Sales Communications, Taking Ownership, Teamwork, Understand CustomersWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].
Skills Required
- Experience in customer service, business support, account management, operations, supply chain, or a similar role
- Strong analytical skills and ability to interpret data and identify trends
- Excellent problem-solving and negotiation skills
- Ability to work cross-functionally and influence stakeholders
- Strong organizational skills and ability to manage multiple priorities
- Customer-centric mindset focused on continuous improvement
- Strong written and spoken Dutch and English language skills
- Additional language skills
- Proficiency with Microsoft Office and business systems
CHEP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CHEP and has not been reviewed or approved by CHEP.
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Retirement Support — The 401(k) employer match is portrayed as competitive and supportive of long‑term savings. Retirement programs are frequently positioned as a strong part of the total rewards package.
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Equity Value & Accessibility — The Brambles MyShare plan offers company‑matched share purchases after a holding period, enhancing long‑term wealth potential. This structure can be particularly valuable for those planning to stay through the match cycle.
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Leave & Time Off Breadth — PTO, paid holidays, and paid volunteer time are consistently highlighted as strengths, with PTO often increasing with tenure. Time‑off programs are described as solid compared with typical offerings.
CHEP Insights
What We Do
CHEP is a global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive. CHEP’s service is environmentally sustainable and increases efficiency for customers while reducing operating risk and product damage. CHEP’s 7,500-plus employees and 300 million pallets and containers offer unbeatable coverage and exceptional value, supporting more than 500,000 customer touch-points in 49 countries. Our customer portfolio includes global companies and brands such as Procter & Gamble, Sysco, Kellogg's, Kraft, Nestlé, Ford and GM. CHEP is part of Brambles Limited. For more information, visit www.chep.com. Reliability. Flexibility. The success of your business depends on both. With CHEP, you can be confident that you’ll get the equipment you need, when and where you need it. Our scale is unmatched, with more than 110 million pallets and over 530 service centers across North America. So you no longer need to worry about seasonal peaks or unexpectedly high demand. With our broad array of solutions and our pragmatic, roll-up-your-sleeves know-how, we give our consumer goods customers the platforms, the quality, the supply and the support they need to make more money on every unit load. Because everything just works better.
