Coordinator Business Development

Acts as a representative of the company to the US Government’s agencies and contract customers. Initial point of contact for new business rates and service offerings. Responsible for business development and growth with assigned accounts and provides budget forecasts for assigned accounts quarterly. Responsible for owning and growing a specific customer portfolio by uncovering and satisfying customer needs.  Coordinates growth strategy with direct Manager and Sales Execution.  Prepares and issues rate quotations to US Government Market customers in response to export and import inquiries received. Streamlines the quotation process through automation. 

• • Manages the OTG (Other Government Cargo) Top 40 portfolio for maximizing volume to HLUS 

• • Schedules routine customer check-ins with existing customers to strengthen relationships and push for additional volume 

• • Schedules discovery calls with new customers / less frequent customers to increase connection and visibility 

• • Maintains RA creation, filing, and amendments for OTG contract customers along with quarterly reviews of volume performance to ensure alignment with MQC 

• • Ensures proper handling of daily pricing requests through our pricing mailbox for ad-hoc, OOG, and specialized cargo quoting. 

• • Maintains quarterly updates to our import & export pricing guidelines and sends to DMS for FMC compliance 

• • Analyzes guideline rates and related pricing issues including providing input on pricing levels 

• • Gains market feedback to help adjust pricing guidelines and competitiveness for manual quoting 

• • Identifies pain points for customers to help secure more cargo 

• • Monetizes the value of HL US Flag premium service to increase revenue 

• • Tracks opportunities via excel log and present opportunities for the weekly KPI meeting 

• • Handles customer education on our US Flag services and online tools 

• • Handles large RFQs for project cargo bids, food aid bids, and yearly contract updates 

• • ​​Supports the booking team with quotation or rate issues, routing adjustments (CODs), Balboa rejections, and troubleshooting questions 

• • ​Assists the documentation team with invoicing issues, AF exceptions, and missing charges for bookings 

• • ​Exhibits a strong capacity for independent learning and initiative in applying newly acquired skills.​ 

• • Handles monthly and ad-hoc updates for our Military Contract 

• • Assists with development of automation process to increase productivity for the sales department 

• • Attends shipping conferences for networking and outreach opportunities 

• • Reviews dispute log weekly and actions sales related disputes 

• • Reviews monthly ICCL reports for Sales and submits in SAP 

• • Works with the Equipment Department to determine equipment availability 

• • Communicates with various internal departments to resolve customer issues 

• Job Specification (knowledge, skills and abilities normally required for competent performance in the job): 

• • Conveys information clearly over the phone; expresses patience, empathy and understanding with voice alone; extracts meaning from conversations with people whose native language is other than their own; is polite when asking people to repeat; calms those who are angry and manages multiple calls effectively. 

• • Understands most shipping terms; can use a dictionary to find terms not recognized. Is willing to clarify shipping terms unique to a location. Understands routings, schedules and general practices of various countries, carriers, ports and terminals. 

• • Understand what Hapag-Lloyd offers customers and what routes, equipment, rates and services are available. 

• • Uses maps, atlases and other geographic reference materials. Knows where nearest ports and terminals are to customers or can use references to find that information. Knows best mode of transportation for ground transport between customer and terminal. 

• • Understands specific customer goods, shipment requirements and practices. Has an understanding of special rates which might be assigned and knows when to check with sales for possible special rate assignment. 

• • Uses word processing software efficiently and effectively. Use spreadsheet software as a tool for tracking work. Uses other software appropriate to work demands and effectively applies other components of MSOffice required by the job. 

• • Use questioning to identify specific problems and related information. Logically determines approach to solving the immediate problem. Identifies parties that need to be involved in tracing shipments and issues. Make appropriate contacts and works out a reasonable solution. 

Supervisory Responsibility:

This job has no supervisory responsibility.

Minimum Qualifications:

Associate's degree required and 3 years of experience in the Maritime Industry or the equivalent combination of education and experience preferred.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the incumbent is regularly required to sit, talk and hear.  The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer.  The vision requirement includes close vision.  May incur mental stress due to time deadlines, pressures and demands from both internal and external sources.