Coordinator Billing - L2 - Skopje

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We're searching for a Skopje-based Coordinator – Billing to join our Global Controlling Billing team, so that we can continue delivering accurate, reliable, and high-quality financial operations that support our global business. The Coordinator – Billing will support customer billing activities, manage routine billing inquiries, and help maintain accurate financial records while ensuring compliance with internal policies and contractual terms. Working closely with internal teams and external customers, this role will contribute to revenue integrity, process accuracy, and continuous improvement across our billing operations.

How You'll Spend Your Time

• Process customer billing activities by following established procedures, ensuring invoices are accurately generated and compliant with contractual terms and billing schedules.
• Support timely invoice delivery by maintaining accurate and up-to-date records in billing and accounting systems, including Salesforce, NetSuite, and OpenAir.
• Respond to routine customer billing inquiries with clear, accurate information, maintaining professional and positive relationships with clients and internal stakeholders.
• Assist in resolving basic billing discrepancies by gathering relevant information, documenting actions taken, and escalating more complex cases to the appropriate team members.
• Identify minor inefficiencies or redundant steps in billing and payment processes, suggesting incremental improvements that support greater accuracy and efficiency within the team.
• Support reconciliations and assist with efforts to streamline accounting system procedures, while maintaining strong system hygiene and data accuracy.
• Help develop and maintain standardised process documentation, user guides, templates, and basic training materials to support consistent billing practices and knowledge sharing across the team.
• Coordinate with internal teams and external customers to facilitate the resolution of billing inquiries, prepare and send customer reminders and billing communications, and support effective follow-up throughout billing cycles.
• Perform assigned billing activities with a strong focus on accuracy, compliance, service quality, and cost-consciousness, contributing to overall operational efficiency and revenue integrity.

What Kind of Things We're Most Interested in You Having

• A minimum of 1 year of experience in finance, accounting, billing, accounts receivable, or a similar environment, ideally with experience working within a regulated environment and an understanding of pricing and contractual terms.
• Basic experience processing customer billing activities using established accounting or financial systems, ensuring accuracy and compliance with contractual requirements.
• Intermediate knowledge of systems such as Salesforce, NetSuite, and OpenAir, alongside strong working knowledge of Microsoft Office applications, particularly Excel and Outlook.
• Strong attention to detail and a structured approach to work, with the ability to identify discrepancies, maintain accurate records, and deliver high-quality billing outcomes within established timelines.
• Demonstrated ability to recognise basic workflow inefficiencies and contribute to incremental improvements that streamline billing and payment processes.
• Clear and professional written and verbal communication skills, with the ability to communicate accurately with customers, vendors, and internal stakeholders and support the resolution of billing inquiries and discrepancies.
• Ability to support knowledge sharing by helping prepare and maintain process documentation, user guides, templates, and basic training materials for standard billing processes.
• Experience working collaboratively within a team environment, with the ability to coordinate effectively across Accounts Receivable, Renewals, CRM, Finance, and other internal teams to support billing cycles and stakeholder follow-up.
• A proactive and customer-focused approach, with a commitment to continuous learning and professional development, and an interest in building expertise across financial systems, multi-platform operations, compliance, stakeholder engagement, and process improvement.
• A background in finance or accounting is desirable, and relevant professional qualifications would be an advantage but are not essential.

By enabling flexibility in how we work and prioritising employee well-being, we empower our team to do and be their best.

RLDatix is an equal opportunity employer, and our employment decisions are made regardless of gender, sexual identity, national origin, disability, age, race, color, religion, marital status or any other status or condition protected by applicable law. As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to [email protected].