Coordinator, Background

COORDINATOR, BACKGROUND

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. For more information on Carvana and our mission, learn more about what it’s like to work here from the people that already do.

About the team and position

The Coordinator, Background will play an important role on the HR Operations Team at Carvana by performing a number of activities related to the company’s compliance and background check functions. 

What you’ll be doing

• Understand, articulate, and support all of our requirements, policies, regulations, and standards related to background checks across the organization.
• Communicate with candidates as needed regarding negative background results received. 
• Coordinate and expedite background screen solutions with 3rd party provider(s), to adjudicate all pending candidates with a sense of urgency .
• Collaborate on high growth recruiting efforts by supporting Recruiting and Field People Operations Teams to meet hiring date targets.
• Troubleshoot candidate access problems, screening issues, questions, and settings with our vendors.
• Communicate with candidates throughout the completion of the background check steps to ensure smooth and efficient processing.
• Provide above-and-beyond customer service to our internal customers and incoming candidates during the background check process.
• Support hiring and onboarding processes (e.g.administration of pre-employment background check, Driver Qualification File and drug testing processes; etc.).
• Help to train and support new team members on processes and procedures.
• Meet and/or exceed key metrics, including adjudication response time and compliance.
• Support in other HR projects as assigned and needed.

What you should know/have

• 1+ years’ work experience in a Human Resources, Administrative Assistant or Customer Service capacity.
• Ability to support & communicate policy and procedure. 
• Effective verbal & written communication skills.
• Highest level of customer service and sense of urgency.
• Superior attention to detail and organizational skills.
• Ability to be self-directed and proactive in work activities.
• Consistently able to use ultimate discretion regarding confidential and sensitive personal data.

We’d love it if you also have

• A bachelor’s degree from an accredited college or university. 
• Knowledge of DOT regulations and compliance as it pertains to onboarding of Drivers.
• Experience and basic understanding of federal and state compliance laws as they apply to employment.
• Computer literacy, specific to Google Suite applications. 

What we’ll offer in return

• Full-Time hourly position.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.