Coordinator 2 Communications

JOB SUMMARY

The Communications Coordinator 2 plays a vital role in supporting the communications department as well as providing strategic support for the HISD Press Office. The ideal candidate must be fluent in Spanish. This role will serve as a representative of the district during high-profile, sensitive or rapidly evolving situations. This position requires excellent writing skills, experience managing social media, experience serving as a spokesperson, and providing on-camera interviews and statements. A combination of strategic thinking and the ability to drive results are a must. The Communications Coordinator is responsible for supporting departmental goals, developing and implementing strategies, and coordinating the efficient and effective execution of press-related communications and initiatives.
 

1. Support the District's press office and media relations team in effective and successful communications initiatives and campaigns that are District priority.
2. Serve as the anchor and host for HISD Hoy, Houston ISD’s Spanish video platform for district communications. Candidate must communicate comfortably and fluently in Spanish, including speaking, writing and reading.
3. Work with social media team to coordinate coverage and highlight student and employee achievements on District platforms.
4. Coordinate development, implementation, and monitoring of two-way communication and community engagement strategies designed to improve communications with school communities regarding strategic initiatives and priorities
5. Collaborate with cross-functional teams and stakeholders to ensure alignment and effective communication of coordinated efforts.
6. Coordinate with team members to develop and deliver accessible, timely, relevant, educational, and engaging messaging and materials in all forms - internal and external, written and oral, printed and digital collateral, social media and website, and general outreach, including presentations, and community events that directly impact school communities.
7. Foster a positive and collaborative work environment, promoting teamwork, open communication, and professional growth.
8. Provide regular updates and reports to senior management and other stakeholders on departmental activities, achievements, and challenges.
9. Other duties as assigned.
    

EDUCATION
Bachelor's Degree
 

WORK EXPERIENCE
At least 8 years working in a communications role. Experience in education preferred.

LEADERSHIP RESPONSIBILITIES
Level 2 - Work Leadership. Regularly provides project management or team leadership to a group of two or more employees but does not have formal supervisory responsibility. Leading and directing is restricted to monitoring work and providing guidance on escalated issues. Most of work time is spent performing many of the same duties they are leading.
 

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Work is substantially complex, varied and regularly requires the selection and application of technical and detailed guidelines. Independent judgment is required to identify, select, and apply the most appropriate methods as well as interpret precedent. Position regularly makes recommendations to management on areas of significance to the department. Supervision received typically consists of providing direction on the more complex projects and new job duties and priorities.

BUDGET AUTHORITY
Compiles and organizes data and figures.

PROBLEM SOLVING
Decisions are made on both routine and non-routine matters with some latitude but are still subject to approval. Job is occasionally expected to recommend new solutions to problems and improve existing methods or generate new ideas.

IMPACT OF DECISIONS
Decisions have considerable impact to multiple divisions or the organization causing risks or improvements to relationships, significant efficiencies, or delays in operations, and/or significant financial gains or expenses. Errors are serious and difficult to discover, normally involve decisions not subject to detailed review and will result in excessive costs and/or significant project delays.

COMMUNICATION/INTERACTIONS
Collaborate and solve problems - works with others to resolve problems, clarify or interpret complex information/policies, and provide initial screening/negotiations without approval authority. Interactions are typically with customers, senior level professional staff, and managers.

CUSTOMER RELATIONSHIPS
Leads others in the resolution of highly sensitive and confidential issues on behalf of the department. Acts as a trusted advisor and becomes involved in the customer's decision-making process including presenting alternatives and information and applying persuasion and negotiation skills in the resolution of problems. Monitors customer service standards.
WORKING/ENVIRONMENTAL CONDITIONS
Work is normally performed in a typical interior work environment but may include campus visits and local travel. Ability to carry and/or lift less than 25 pounds.