Coord, Clinical App

Here at SNAHC, you are joining a team and company at a time of growth and transformation. You will love being surrounded by people who are as passionate as you are about healthcare and giving back to the community. Please note that individual total compensation for this position will be determined at the Company's sole discretion and the wage range for this role considers a wide range of factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At SNAHC, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $31.00/HR-$33.00/HR.

   *Role may be required to work at other sites as needed                                              

Position Summary:

The Clinical Application Coordinator (CCA), reporting directly to the Information Technology Manager, will serve as a specialist/integrator in the implementation and ongoing support of the multi-service clinical software applications used throughout the clinic. The multi-service clinical applications that support the clinic are defined as, but not limited to, EHR, EDR, File Management, Practice Management and Document Management components of NextGen, clinical interfaces into and out of NextGen (HL7 and NCS), RPMS, Dentrix, iCare, Quest Care360 and other reporting/analysis software.

This role will have an assigned primary location but may be required to work at or travel to different locations as needed.

Essential Functions:

• Implements and supports the multi-service software packages that automate the capture of clinical encounter information and its subsequent retrieval.
• Manages and maintains all aspects of customizing multi-service software packages.
• Manages and maintains note templates and perform necessary gap analysis prior to EMR system upgrades, with the support of the Information Technology Manager.
• Coordinates implementation of new clinical software products.
• Provides input and evaluation of clinical workflows as related to the software implementation.
• Provides NextGen workflow training as related to the software implementation.
• Implements and coordinates data collection activities and maintains quality improvement activities in compliance with Health Measurement requirements, within the scope of the clinical application software and in coordination with the QI Manager.
• Coordinates and implements health priorities with Indian Health Services, both at national and area offices, to ensure collection, maintenance and facilitate reporting of required health indicators.
• Assists with necessary benchmarking workflows as required for Meaningful Use process implementation.
• Assists clinic staff to ensure that health data is accessible electronically, and reported accurately for internal and external purposes.
• Participates with QI Coordinator in activities of Quality Assurance and Continuous Quality Improvement.
• Creates, manages and monitors user accounts and passwords for clinical systems.
• Troubleshoots and resolves electronic health information problems as first responder to clinical application trouble tickets.
• Assists in the maintenance of clinical system documentation including workflow changes.
• Coordinates efforts to correct deficiencies and errors that occur in the electronic health record.
• Complies with all state and federal laws and regulations, as they pertain to the position including; HIPAA, sexual harassment, Scope of Practice, OSHA etc.
• Actively participates in internal quality improvement teams. Works with team members proactively to support quality improvement initiatives in accordance with the mission and strategic goals for the organization, federal and state laws and regulations, and accreditation standards. 
• At all times demonstrates cooperative behavior with supervisors, colleagues, patients, and the community.
• Other duties as assigned.

Skills and Abilities:

• Familiarity with troubleshooting and investigating issues.
• Demonstrated time management skills.
• Demonstrated understanding of telecommunications and networking.
• Superior computer proficiency, exceptional organization, and meticulous attention to detail.
• Ability to work quickly in a fast paced patient care setting, coordinating multiple projects, and capability of prioritizing competing deadlines.
• Ability to analyze and present information and data to clinic management as well as front line staff.
• Ability to work effectively with Native American people in culturally diverse environments.
• Strong interpersonal skills and excellent communication, both orally and in writing.

Competencies:

• Planning and Organizing
• Communication and Relationships
• Teamwork
• Initiative
• Safety
• Customer Service
• Safety (Data Breach)
• Data Collection

Minimum Qualifications:

• Minimum of 2 years' experience in community healthcare setting or primary medical care environment.
• Familiarity with RPMS, NextGen, Epic, HEDIS/CMS/GPRA measures, Meaningful Use measures, and Electronic Medical Records (EMR).
• Demonstrates the ability to work effectively with Native American people in culturally diverse environments.

Preferred Qualifications:

• Associate's degree related to information systems preferred.
• Knowledge of medical terminology, ICD diagnosis and procedures codes, and CPT Codes preferred.
• NextGen Certified Professional (NCP) on Electronic Health Records and Practice Management strongly preferred.
• Epic  (ESA) for Electronic Health Records strongly preferred.
• Database Administrator Certification
• Knowledge of traditional, cultural, and spiritual practices of the diverse Al/ AN community, as well as ability to work with other racially, culturally ethnically, and financially diverse populations.

Please Note: This position may be grant funded.  Continued employment is contingent upon renewed or additional funding and may be discontinued at the close of the grant cycle.  Grant funding for any position does not impart any contractual right, either expressed or implied, to remain in Sacramento Native American Health Center, Inc.’s employment for a specific period of time.  Grant funding does not affect the Sacramento Native American Health Center, Inc.’s status as an “at will” employer.