Job Summary
The CMA or LPN Back Office Coordinator supports and coordinates daily operations, clinical processes, and daily workflow of the physician practice back office under the direction of the Practice Manager while providing services within the scope of the professional licensed or certification in the delivery of patient care.
Job Responsibilities
- Perform the duties and responsibilities of a licensed or certified clinical provider within the scope of responsibilities and licensing body. This may include, but is not limited to rooming patients, drawing blood, taking vital signs, entering data, documenting in the patient record, etc.
- Coordinate the duties and schedule of back-office support staff. Delegate duties appropriately and provide shift leadership of back-office support staff while performing similar duties.
- Take initiative to complete unassigned tasks. Ensure a smooth operation of the medical practice, answer phones, perform telephone triage, answer questions, assist with information gathering, assist staff as required in daily duties, etc.
- Relay performance and operational issues regarding clinical staff to the manager for appropriate follow-up.
- May conduct and oversee training of others on specific processes or programs, i.e., supplies, data entry, time keeping, compliance, etc.
- Ensure and appropriate par levels of medical and clerical supplies are maintained. Coordinate the stocking of received supplies and materials.
- Contribute information and feedback regarding practice employee performance to the manager for inclusion in clinical staff performance evaluations.
- Other duties as assigned.
Education Requirements
- Minimum: High School Diploma or Equivalent
- Certified Medical Assistant or Graduate from an accredited Practical Nursing program
Experience Requirements
- Minimum: One (1) year of Previous Physician Office
- Preferred: Six (6) months of data entry and retrieval
License/Certification Requirements
- Certified Medical Assistant or Licensed as a Practical Nurse in the state of Indiana
- BLS Certification (American Heart Association)
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High School Diploma or Equivalent
- Graduation from an accredited Practical Nursing program
- Associates degree or higher
- Licensed as a Practical Nurse in the state of Indiana
- BLS Certification (American Heart Association)
- Minimum one (1) year previous physician office experience
- Six (6) months of data entry and retrieval
What We Do
Riverview Health is comprised of a full-service, 156-bed hospital in Noblesville, a 16-bed hospital in Westfield, as well as freestanding combined ER and urgent care facilities. Also included are more than 25 primary, immediate and specialty-care facilities in Hamilton County. Riverview Health provides comprehensive inpatient and outpatient services in more than 35 healthcare specialties and has been frequently recognized for its clinical and service excellence, including being named America's 100 Best Hospitals for Orthopedic Surgery by Healthgrades and earning the Healthgrades Outstanding Patient Experience award. For more information on Riverview Health, visit riverview.org.Together, we provide comprehensive inpatient and outpatient services in more than 35 healthcare specialties—and have been frequently recognized for our clinical and service excellence. A wide range of services is provided at our main campus—located at 395 Westfield Rd. in Noblesville—including comprehensive care in heart & vascular, orthopedics, advanced emergency services and a vast array of women's health services. As one of the largest employers in Hamilton County, Riverview Health employs more than 1,400 employees, thereby having a significant impact on the local economy. Riverview Health is owned by the county and does not receive tax dollars for operating expenses.
