Conversion Senior Coordinator

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place. 

Why choose Manulife? 

• Competitive Salary packages and performance bonuses 
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners) 
• Retirement savings benefit 
• Rewarding culture that values wellness and well-being 
• Performance Bonus 
• Global network of industry experts 
• Extensive training resources 

Job Description: 

We’re looking for a Conversion Senior Coordinator to join our team at MBPS. This role plays a crucial role in managing the end-to-end process for new business cases at John Hancock. This includes overseeing the processing of applications and recordkeeping agreements through to the assignment of contract numbers. The position also involves setting up all aspects of client information, investments, service features, and other onboarding requirements to ensure a seamless transition for new clients.

Key Responsibilities: 

• Index processes while maintaining high standards of quality and efficiency.
• Capture and input information into systems following established procedures.
• Exercise good judgment and conduct thorough checks to prevent financial errors.
• Suggest process improvements and contribute to enhancing team metrics.
• Handle sensitive and regulated funds with care.
• Meet company service level expectations consistently.
• Be available for overtime during high-volume periods, including some Saturdays and holidays.
• Support colleagues and other teams with production tasks as needed.
• Manage time off effectively, especially during peak times.
• Expand the team's expertise in handling various functions.

Qualifications: 

• Technical Skills: Proficient in Microsoft Applications.
• Soft Skills: Strong written communication, proactive problem-solving, and effective multitasking.
• Product Knowledge: Understand basic insurance processes; knowledge of life insurance and group benefit products is a plus.
• Process Knowledge: Familiarity with product and process protocols specific to Manulife and JH RPS.
• Go-Live Requirements: Pass weekly tests on Manulife products, understand JH RPS terminologies and processes, and proficient in email communication.
• Assessment Tools: Weekly product/process tests, process simulations, and a training verification exam.
• Desired Competencies: Clear communication, collaboration, adaptability, execution excellence, and continuous self-improvement.
• Basic Requirements: Open to fresh graduates or those with BPO experience, pass math and English exams, business writing exam, and demonstrate keyboarding skills of 35 WPM with 90-95% accuracy.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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