About HFM:
HFM is an internationally acclaimed
multi-asset broker, delivering cutting-edge trading tools, platforms, and
conditions to traders worldwide. We are committed to innovation, transparency,
and excellence in the financial markets. As we continue to expand, we are
seeking a driven and strategic Conversion/Retention Account Manager to join our team in Cyprus.
Duties & Responsibilities:
- Presents products and services of HFM to prospective clients in
informative manner.
- Serves as a primary point of contact for clients, providing
support and addressing all inquiries related to the company's offerings
and services.
- Provides guidance to new clients on the onboarding process and
develops client relationships.
- Cultivate successful client relationships and maintains a high
level of client satisfaction.
- Knows all the features and benefits of all products, services and
trading systems and tools offered.
- Attains full understanding of the Company’s internal operating
systems.
- Engages with prospective clients to provide company
information, respond to queries, and maintain ongoing communication.
- Fully understands and implements all Anti Money Laundering and
Know Your Customer procedures.
- Explains to clients the Company's trading system.
- Inputs detailed and accurate data and information in all
internal systems.
- Develops a sound understanding of trading market conditions on
a daily basis.
- Is proactive in self-development regarding industry knowledge.
- Carries out any further duties assigned by their line manager.
Requirements
- 2+ years experience in sales and trading knowledge is advantageous.
- Sales-driven attitude with the ability to work independently and meet targets.
- Familiarity with online trading or financial markets.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, performance-driven environment.
- High level of professionalism and work ethic.
- Excellent Arabic and English communication skills.
- Prior experience in client-facing or sales roles will be an advantage.
Applicants must be eligible or have legal authorization to work in the country where the position is based.
Benefits
- Hybrid Work Model (2 days working from home)
- Comprehensive Health plan starting from the first day of employment
- Pension plan
- 13th salary payment
- Additional Paid Annual Leave (up to 30 days, based on years of service)
- Up to 5 Carry over annual leave days from previous year to the next one
- Birthday Leave
- Lifelong Learning Allowance & Paid Educational Leave
- Monthly Wolt Vouchers
- Monthly meals & treats at the office
- Participation in company's Group Discount Scheme
- Gym Membership
- Referral Bonus Program
- Summer Short Fridays (August)
- Visa Sponsorship and Relocation Assistance (If applicable)
Skills Required
- At least 2 years of experience
- Sales-driven attitude and ability to meet targets independently
- Familiarity with online trading or financial markets
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, performance-driven environment
- High level of professionalism and work ethic
- Excellent Arabic and English communication skills
- Prior experience in client-facing or sales roles
- Trading knowledge
- Legal authorization to work in Cyprus
- Resume submitted in English
What We Do
HFM is an internationally acclaimed, regulated multi-asset broker serving retail and institutional clients worldwide. The company provides online trading services and platforms across forex, contracts for difference (CFDs), futures, commodities, stocks, and indices. Its offering emphasizes competitive trading conditions, innovative tools, partner support, and access to multiple global markets through its financial technology infrastructure, helping traders participate in global markets.
